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Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Understanding Data Centers and Cloud Computing by Global Knowledge
March 01, 2010 - (Free Research) While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking.
Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 27, 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.
Harvey Nash CIO Survey 2012 by ComputerWeekly.com
May 14, 2012 - (Free Research) CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.
Succession Planning for Advisory Firm by Advent Software, Inc
March 12, 2012 - (Free Research) Inside this white paper, learn how to meet the necessary compliance requirements that will ensure a smooth transition when planning for the succession of your advisory firm.
Purchasing Servers and Storage for Decision Support Applications: A Checklist
by Dell, Inc. and Intel
March 13, 2012 - (Free Research) This white paper reports on the rate of data growth worldwide and points out the limitations of many SQL-based decision support systems. Discover key purchasing criteria to consider when selecting servers and storage to support these critical systems.
Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com
April 24, 2012 - (Free Research) This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security.
Analyst's take: IBM Cognos Express helps efficient adoption of BI and PM technology by ComputerWeekly.com
January 28, 2011 - (Free Research) Senior managers who have balked at the cost and complexity of adopting technology such as business intelligence (BI) and performance management (PM) should consider IBM Cognos Express as a way to adopt these technologies while minimizing time to benefit, deployment costs, and support costs.
Planning, budgeting and forecasting: Software selection guide by IBM
March 06, 2012 - (Free Research) Planning, budgeting and forecasting always will be crucial components to your organization. But choosing the right performance management software can be a tough task. This paper from IBM outlines the business challenges and drivers, as well as organizational and technological best practices to follow, and includes a software selection matrix.
Extracting the Full Value of SEC Filing Software by IBM
December 07, 2011 - (Free Research) The U.S. Security and Exchange Commission has forced organizations that file reports with it to automate most of the steps, leading most companies purchase software that helps them do so. This paper by Ventana Research explains the value of automated tagging software and how implementing such a strategy can lead to an elevated ROI.
Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
Network Monitoring: You Need It Before You Need It by Quest Software
September 30, 2011 - (Free Research) <p>While network monitoring might not be at the top of your to-do list, it should be. Network monitoring is vital to implement before any problems occur, not after. Read now to learn why. </p>
Ovum Report - Decision Matrix: Selecting an Application Lifecycle Management Vendor by IBM
March 31, 2011 - (Free Research) <p>Application lifecycle management (ALM) tools are essential for managing development environments and distributed teams, and ensuring timely, resource-efficient software delivery. But choosing the right ALM tools can be challenging. Read this ALM Decision Matrix to get advice on which ALM vendors to shortlist, consider, and explore.</p>
Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com
May 22, 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
How much security do you really need? by IBM
May 02, 2011 - (Free Research) <p>Deciding exactly how much to invest in security can be challenging for any business. Too great an investment can waste resources, too little can jeopardize the business. In this resource, explore the top security concerns for midsize organizations and how to determine a security approach that is both practical and effective.</p>
How to Get the Best Return On Your Fixed Asset Software Investment
by Sage Software
February 28, 2012 - (Free Research) Read this white paper to learn how fixed asset management software can benefit your company by increasing compliance, saving your accounting staff time, reducing theft and loss, responding more effectively to disasters, and improving tax planning and budgeting.
How Do You Know When It's Time to Purchase a New ERP?
by Epicor Software Corporation
February 29, 2012 - (Free Research) Read this white paper to find out why 38% of businesses surveyed in 2011 had replaced their ERP solutions and find criteria for determining if and when you should upgrade or migrate to new software. Also, find tips on making a business case for an investment as well as selection criteria for choosing ERP that will meet your business needs.
crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
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