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Driving IT help desk efficiency with customer-centric remote support by Citrix Online - GotoAssist
May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Supporting Employees Anytime, Anywhere by Citrix Online - GotoAssist
May 07, 2009 - (Free Research) This new Ziff Davis White Paper takes an in-depth look at the challenges of supporting today's workforce and how Software-as-a-Service (SaaS) enables IT organizations to provide secure, effective remote support - anytime and anywhere.
The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist
June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.
Policy Reference Guide: Blackberry Enterprise Server by BlackBerry
December 2008 - (Free Research) Devices that are running the BlackBerry Application Suite can use all the IT policy rules that are associated with the supported features of the BlackBerry Application Suite.
Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent
June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user
declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network.
SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.
June 2009 - (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research) In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
Technical Whitepaper on Automating Enterprise BlackBerry Support by Zenprise
February 2009 - (Free Research) Zenprise for BlackBerry provides organizations experiencing growing mobile user populations with an automated BlackBerry management solution that proactively uses troubleshooting methodologies that ensures their mobile users always receive high availability and performance.
Blackberry Enterprise Server for IBM Lotus Domino - Service Pack: 6 by BlackBerry
February 2009 - (Free Research) BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content email messages for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. IBM® Lotus® Domino® version 7.0.2 or later is required to support rich-content email messages on the BlackBerry Enterprise Server.
Long Term Evolution (LTE) - An Overview by Motorola, Inc.
December 2007 - (Free Research) The recent increase of mobile data usage and emergence of new applications such as MMOG (Multimedia Online Gaming), mobile TV, Web 2.0, streaming contents have motivated the 3rd Generation Partnership Project (3GPP) to work on the Long-Term Evolution (LTE).
Desktop Authority Remote Management Gateway Version 1.2.1 by ScriptLogic Corporation
April 2009 - (Free Research) Desktop Authority Remote Management Gateway reduces the cost of providing
support to local and remote workers with secure, centralized, web-based remote
management and remote control.
How to Cut BlackBerry Support Costs by 25 to 50% by Zenprise
February 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
Five steps to rolling out your mobile applications by BlackBerry
March 2008 - (Free Research) In this podcast, Jack Gold, analyst, and well-known authority on mobility, offers pointed advice on the steps you should take in rolling out your mobile business applications.
Upgrade Strategies For Mass Market Mobile Broadband by Motorola, Inc.
April 2009 - (Free Research) Data traffic has been increasing at unprecedented rates (triple digit percentage increase has been observed in many instances), and many operators are considering their options for near and long term growth. This paper studies aspects of choosing an evolution path, with the focus on HSPA+ and LTE as the most common choices facing 3GPP operators.
Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent
March 2009 - (Free Research) This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives.
Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation
August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.
Successful Mobile Deployments Require Robust Security by Lopez Research
May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.
Vyatta Delivers Flexibility and Reliability to Statewide Court System Network by Vyatta Inc.
June 2009 - (Free Research) New Mexico's statewide court system found an all-in-one branch-office router and firewall in Vyatta 514 and 2501 Appliances. Vyatta provided functionality that would have been unavailable or very costly to add to Cisco or Netscreen equipment, including Border Gateway Protocol (BGP), VPN Concentrator, URL filtering, and packet capture.
Unified Communications (UC): A New World of Work by Microsoft
December 2008 - (Free Research) Do your sales teams need to connect with the right customers and systems while on the road? As a CIO, would you like to deliver secure and compliant communications tools to support a highly distributed workfore? How about an increase in employee productivity? Unified Communications is creating a new world where all of this becomes reality.
Managing and maintaining mobile devices on Lotus Notes Domino by BlackBerry
June 2008 - (Free Research) Going mobile is an essential part of doing business in Notes Domino shops; so is having the ability to securely support multiple devices. Listen to this podcast to learn more about issues facing Lotus Notes administrators deploying mobile devices.
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