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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Virtualization: Benefits, Challenges, and Solutions by Riverbed Technology, Inc.
November 07, 2011 - (Free Research) Riverbed® Stingray™ Traffic Manager makes it easy to migrate and scale data on demand, and is also the only application delivery solution available as an easily deployed virtual appliance.
Dell 12G PowerEdge 12th Generation PowerEdge Servers by Dell, Inc. and Intel
April 03, 2012 - (Free Research) Regardless of the geographic location of their data centres, companies must properly manage the server and storage resources within them. This video introduces a new approach to data centre management and details its essential technical characteristics and compelling benefits.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Accounts Payable: Consolidating AP Workflow Outside the SAP System by Esker Inc.
December 20, 2010 - (Free Research) Interested in automating the AP process? Before moving ahead, consider whether it’s best to automate AP workflow inside or outside the SAP system. Integrating a solution that runs AP workflow inside the SAP system might seem logical, but there are some important factors to take into account. Learn about the advantages of external AP workflow.
Overcoming Eight Common Power Management Challenges by Eaton Corporation
February 07, 2012 - (Free Research) This resource explores how to overcome 8 common power management challenges with a new generation of intelligent, logical, and complete power management solutions. Learn how to improve power efficiency and cost-effectiveness inside.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Dell Compellent Storage Center AIX 5.2, 5.3, 6.1 and 7.1 by Dell, Inc.
April 07, 2012 - (Free Research) The full range of AIX supplied utilities such as mirroring, backup, multiple file system types, multipath, <br />boot from SAN and disaster recovery are used with Dell Compellent volumes. Read this comprehensive white paper to fully explore AIX best practices.
e-Guide: How to plan for a migration to Windows 7 by Dell and Microsoft
April 18, 2012 - (Free Research) This expert e-guide offers essential tips for conducting a safe and easy migration to Windows 7, including how to pick the right edition, address architectural concerns and plan out key migration steps.
Cooling Strategies for Ultra-High Density Racks and Blade Servers by APC by Schneider Electric
October 01, 2010 - (Free Research) This white paper addresses common data center cooling challenges and describes five strategies for deploying ultra-high power racks, with practical solutions for both new and existing data centers.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Activity based working: The Hybrid Organisation: Buildings by ComputerWeekly.com
June 15, 2010 - (Free Research) The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this paper. Work, in the future, will only be a verb. It is becoming a process, not a place.
Gartner: How to bridge the gap between business and social apps by ComputerWeekly.com
November 02, 2010 - (Free Research) The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
The Economic and Operational Value of Storage Virtualization by Hitachi Data Systems
February 01, 2012 - (Free Research) Given the benefits of server virtualization, many organizations are eager to extend efficiency and cost savings throughout their infrastructures. This white paper explains why storage virtualization is a logical next step and offers detailed guidance to help you develop an effective deployment approach.
Developing a Strategic Approach to Data Center Networking by Ciena
September 30, 2011 - (Free Research) <p>Uncover how to overcome many data centre networking challenges by developing a coherent strategy for your networking, which will help you architect a stronger, more flexible network to enable future growth in a cost-efficient, deterministic, and manageable manner.</p>
Bit9 Parity for Servers: International Communications Company Locks Down Domain controllers by Bit9, Inc.
May 23, 2012 - (Free Research) Domain controllers have become an increasingly popular target for malicious hackers for its access to an organization’s sensitive and intellectual property. This case study uncovers how one international communications firm was able to protect 225 of its domain controllers using Bit9 Parity for Servers and the key benefits they gained.
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