Customer Relationship Management (CRM) | Web Services | Testing and Analysis | Social Networks and Community Management | Application Management and Maintenance | Service Oriented Architecture (SOA) | Automated Software Quality (ASQ) | Web, Video and Audio Conferencing | Wireless Technologies and Mobile Computing | Business to Consumer Web Commerce

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Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. (EGUIDE) VIEW ABSTRACT | GO TO

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

The Keys To Distributed & Agile Application Development by CollabNet October 11, 2011 - (Free Research) This white paper will highlight solutions for application development in globally dispersed organizations. Insights and strategies for maximizing efficiencies in a distributed environment will be presented, along with best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Essential OAuth Primer: Understanding OAuth for Securing Cloud APIs by Ping Identity Corporation June 21, 2011 - (Free Research) OAuth defeats the password anti-pattern, creating a consistent, flexible identity and policy architecture for web applications, web services, devices, and desktop clients attempting to communicate with Cloud APIs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Application Lifecycle Management and HP Quality Center Enterprise by Hewlett-Packard Company September 30, 2010 - (Free Research) From improvements to project planning and requirements management to testing, QA and reporting, read this white paper to find out what's new in version 11.0 of HP's Application Lifecycle Management (ALM) and Quality Center Enterprise applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve end-users experiences with application monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Escalating Targeted Web and Email Attacks by M86 Security February 01, 2012 - (Free Research) Today's cybercriminals are more dangerous and sophisticated than ever before, launching more targeted attacks for bigger payoffs. And with new emerging technologies, also come new ways of exploitation. In this resource, explore the growing issue of targeted web and email threats and discover a unique approach to mitigating them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why web security is best served in the cloud - Move protection to where the threats are by Webroot Software, Inc. November 10, 2011 - (Free Research) This paper explores the next generation of web security offerings. View now to explore the business drivers for cloud-based computing, the dynamic nature of today’s web-based threats, what type of attacks organizations see most prevalently, advantages of cloud-based solutions over in-house deployments and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Can You Handle More Web Traffic Than You Ever Dreamed Of? You Can by CA Technologies. December 02, 2011 - (Free Research) As businesses grow, their web traffic demands begin to multiply, many times at a pace their systems are not ready for. The cloud’s flexible environment allows your infrastructure to automatically scale as more users access your site. Read this white paper to learn how cloud computing can help you respond to change quickly and efficiently. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AIIM Market Intelligence: Delivering the priorities and opinions of AIIM’s 65,000 community by Huddle December 29, 2011 - (Free Research) Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evolving Your Mobile Marketing Presence: Strategies for Succeeding at Mobile As Both a Device and a Channel by Ektron, Inc. December 06, 2011 - (Free Research) Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Select a WCM Solution by Ektron, Inc. December 06, 2011 - (Free Research) Choosing the right Web Content Management (WCM) solution requires more than an understanding of the content management capabilities needed to meet an organization’s requirements. Content management features should be common offerings from every WCM vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). (ANALYST BRIEF) VIEW ABSTRACT | GO TO

A Survival Guide for Functional Testing of Modern Applications by Hewlett-Packard Company November 22, 2011 - (Free Research) New application technologies, such as composite application architectures, cloud computing, and mobile platforms, and new software development methodologies, such as agile, make functional testing more challenging for the quality assurance (QA) organization. Read this paper to learn how to address the challenges of these new IT initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Streamline Dev/Test with Integrated ALM by Hewlett-Packard Company December 14, 2011 - (Free Research) Join this webcast to learn how application lifecycle management (ALM) solutions that connect ALM with build management and source code change management systems can increase quality and accelerate time to market by introducing advanced intelligence and insight capabilities to development and testing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Fast Data: Are Your Seatbelts Fastened? by DataDirect Networks November 10, 2011 - (Free Research) Check out this presentation transcript to learn how traditional storage technologies like SAN and NAS are being turbo-charged to achieve higher performance, and how new approaches like object storage are taking over the web by achieving order-of-magnitude speed improvements with solutions like DDN’s Web Object Scaler (WOS). (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 02, 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimised Time Management: How to Communicate More Effectively at Work by Citrix Online Go To Meeting July 04, 2011 - (Free Research) New forms of media and communication have revolutionized how we work — and greatly accelerated our day-to-day activities. In this essay, you will learn how to master the daily flood of emails, make telephone conversations more productive, run more effective, efficient meetings, and utilize web conferencing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do customers trust your website? by VeriSign EMEA October 25, 2011 - (Free Research) Computing conducted a survey to investigate what IT decision makers looked for when assessing the security of their websites. This paper features a detailed discussion of key findings and the implications for those trying to retain a competitive edge in a challenging online market place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tip Guide: Legacy application migration best practices by Hewlett-Packard Company November 21, 2011 - (Free Research) In this SearchSOA.com tip guide, readers will learn legacy application migration best practices and the important considerations when wrappering, migrating, or rewriting mainframe applications. (EGUIDE) VIEW ABSTRACT | GO TO

How to Deliver Modern Apps Faster by Hewlett-Packard Company November 22, 2011 - (Free Research) Read this white paper to learn how to automate and better manage the planning, testing and decision-making activities required for the application delivery lifecycle in order to release better-quality applications in less time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The four rules of complete web protection by Sophos, Inc. December 16, 2011 - (Free Research) As an IT manager you’ve always known the web is a dangerous place. But with infections growing and the demands on your time and budget rising, it’s time to revisit your strategy. This whitepaper discusses the major web threats and provides four rules to help you stay protected. When you follow them, these rules will also save you time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The future of work: Expections of the next-generation workforce by ComputerWeekly.com September 21, 2011 - (Free Research) This report from Cisco provides insight into the mindset, expectations and behaviour of the world's next generation of workers and what this will mean for businesses in preparing to accommodate the demands of this workforce. (IT BRIEFING) VIEW ABSTRACT | GO TO

Fuse IDE for Ease-of-use with Apache Camel by FuseSource December 02, 2011 - (Free Research) In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions. (VIDEO) VIEW ABSTRACT | GO TO

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