Customer Relationship Management (CRM) | Customer Service (General) | Service Oriented Architecture (SOA) | Business Process Management (BPM) | Application Integration | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases | Virtualization | Application Management and Maintenance | Availability, Performance and Problem Management

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How to Select the Correct RAID for an EqualLogic SAN by Dell India September 29, 2009 - (Free Research) One of the most important decisions that you have to make when deploying a new storage solution is what RAID type(s) to use. Read this white paper for a discussion on how to select the right RAID policy for your Dell EqualLogic™ storage area network (SAN) arrays. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth by Sun Microsystems, Inc. November 16, 2009 - (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Jumpstart Your Next Project with Visual Studio 2010 Beta 2 by Microsoft October 30, 2009 - (Free Research) Jump start your next development project with Visual Studio 2010 Beta 2. This IT download allows you to support for the latest platforms, targeted experiences for specific application types, and core architecture improvements. Download it now! (TRIAL SOFTWARE) GO TO

CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc. June 01, 2008 - (Free Research) Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution November 18, 2009 - (Free Research) This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Sun Storage and Archive Solution for HPC by Sun Microsystems, Inc. November 2008 - (Free Research) This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization. (BOOK) VIEW ABSTRACT | GO TO

"up.time 5" by uptime software - Free 30 Day Trial! by uptime software inc. October 2009 - (Free Research) Deeply monitor all Virtual, Physical and Cloud based servers, applications, resources, and services from a single, unified dashboard with "up.time". Immediately cut costs and drive global performance and availability. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The New Business Architecture: Making the Most of Business 2.0 by SonicWALL October 2009 - (Free Research) The era of business 2.0 is already upon us and companies that are not embracing it will be left behind. This brochure will outline some of the key business trends created by the business 2.0 model, how they affect your network and what can be done to address them. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Rules of SOA - A Road to a Successful SOA Implementation by TheServerSide.com October 2009 - (Free Research) In this session Jeff explores the key characteristics of successful SOA projects. He covers some of the patterns, and anti-patterns, tool sets, and strategies that he himself learned the hard way - through his own trial and error experiences as an architect. (VIDEO) VIEW ABSTRACT | GO TO

MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division June 2009 - (Free Research) This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops. (TRIAL SOFTWARE) GO TO

DataDirect Data Integration Suite 4.0 by DataDirect Technologies March 2009 - (Free Research) Whether organizations hard code between core legacy applications and various data sources or employ a looser service-oriented architecture (SOA) approach, data integration and visualization remains a persistent challenge. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Total Economic Impact™ Of Progress Actional Management for Interconnected Applications by Progress Software November 2009 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

SUN SPARC® ENTERPRISE T5120, T5220, T5140, AND T5240 SERVER ARCHITECTURE by Sun Microsystems, Inc. April 2008 - (Free Research) Employing the UltraSPARC® T2 and UltraSPARC T2 Plus processors - the industry's first massively threaded Systems on a Chip (SoC) - Sun SPARC® Enterprise T5120/T5220 and T5140/T5240 servers offer breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Proven Data Protection Strategies Checklist by Data Domain September 2008 - (Free Research) We are beginning to see the next generation of backup and recovery solutions appear. New data protection solutions led by Data Domain’s deduplication architecture are quickly gaining market momentum improving data and application availability while increasing the probability for a business to survive most types of outages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn how to Enhance your Online Customer Relationships by Actuate May 2009 - (Free Research) To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InstallShield 2010 Premier Edition Download - Free Trial! by Flexera Software October 2009 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Evolving Branch Office by SonicWALL November 2009 - (Free Research) With nearly 90% of companies operating a virtual workplace and large percentages of employees working away from home office or the primary data center, IT must support ever-increasing numbers of remote and virtualized workers. This E-Guide details the security and optimization best practices for various types of branch offices. (EGUIDE) VIEW ABSTRACT | GO TO

Advanced Compression with Oracle Database 11g Release 2 by Oracle Corporation September 2009 - (Free Research) Read this white paper to learn more about how Oracle Advanced Compression can help you reduce the disk space and costs of managing large data volumes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Application Development: Making It Easier For Developers by SearchSOA.com September 2009 - (Free Research) Mobile applications have not only piqued the interest of developers, but also of the average cell phone user. Download this ebook and learn why. (EBOOK) VIEW ABSTRACT | GO TO

Application Acceleration for Satellite-Based Enterprise Services by Blue Coat December 2008 - (Free Research) This paper reviews the best of the newest achievements in VSAT performance and utility and shows how these solutions could become part of the mainstream of corporate network deployment and an integral portion of commercial (and competitive) service provider offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take a Holistic Approach to Business-Driven Security by IBM March 2008 - (Free Research) This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today by Ping Identity Corporation June 2009 - (Free Research) Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in the Ecosystem: How Web Application Interdependencies are Transforming the Business of IT by Webmetrics, a Neustar service November 2009 - (Free Research) This white paper, based on unique, primary research, will provide you with a window into these new Web ecosystem dynamics - what they are, what are the trends, who is impacted most, and what strategies are most likely to help to minimize business risk and optimize growth opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing by Oracle Corporation October 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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