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Your search for keyword: Summary Calls customer returned 549 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase
Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
(ASP)GO TO DETAILED REPORT

Quest Foglight_Hit the Easy Button for No-Fuss Application Performance Monitoring by Quest Software
May 18, 2012 - (Free Research) About 50% of companies have an application performance monitoring (APM) system in place, and those that don't are likely losing customers and revenue. Quest Software has made vast improvements to its Foglight APM line, including supreme simplicity and virtualization capabilities. Read this and learn about the research behind these advancements.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Miercom Lab Testing Summary Report: Plug and Play Switches by Avaya
November 01, 2011 - (Free Research) This whitepaper is a lab testing summary report of the plug and play features and easy of configuration for the ERS 4548GT-PWR Edge switch.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Miercom Lab Testing Summary Report: Shortest Path Bridging Protocol by Avaya
November 01, 2011 - (Free Research) This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information security breaches survey 2012 by ComputerWeekly.com
April 24, 2012 - (Free Research) Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Building the Contact Center of the Future by inContact
May 15, 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Call Recording with BlackBerry Smartphones by BlackBerry
May 03, 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact
January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 14, 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2012 Bit9 Cyber Security Research Report by Bit9, Inc.
May 23, 2012 - (Free Research) Bit9 conducted a survey on 1,861 IT and security professionals worldwide to examine their current views on today’s evolving threat landscape and their stance against them. View this report for a summary of the overall results and key findings, and find out how you compare to your peers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Value of Vulnerability Research: Intrusion Prevention by Hewlett-Packard Limited
January 25, 2012 - (Free Research) This resource provides a summary of vulnerabilities that have been discovered and ranks the security organisations that discovered them. View now to explore where HP TippingPoint ranks and how it can help you protect your networks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave: IT Consolidation Consultancies by HP & Intel
March 18, 2011 - (Free Research) This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hyper-V R2 SP1 Application Workload Performance by Dell and Microsoft
February 22, 2012 - (Free Research) A recent ESG survey indicates that "increased use of server virtualization" is the number one IT priority for the next 12-18 months. Access this white paper for a summary of ESG testing results that reveal what infrastructure features can help you virtualize your tier-1 applications with confidence and move closer to a 100% virtualized data center.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retail Week Tearing Up the Rule Book by SAP America, Inc.
June 30, 2011 - (Free Research) Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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