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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Introduction to VMware vSphere Storage Appliance by VMware, Inc.
April 06, 2012 - (Free Research) <p>View this webcast to learn about new vSphere Storage Appliance software, designed to cost-effectively protect your shared storage while improving application availability and minimizing downtime.</p>
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Gartner predictions around Social CRM by Infor CRM
February 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Oracle Exalytics In-Memory Machine: A Brief Introduction by Oracle Corporation
October 2011 - (Free Research) Download this white paper to gain a better understanding of the industry’s first engineered in-memory analytics machine that delivers no-limit, extreme performance for business intelligence (BI) and enterprise performance management (EPM) applications.
Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft
October 2009 - (Free Research) Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Virtualization Security Risks: How to Develop Your Strategic Approach Now by Lumension
February 2012 - (Free Research) While virtualization offers costs and agility benefits, it can also increase the risk and complexity of your existing environment. Is your computer security strategy and software able to keep up? In this resource, get an in-depth look into the virtualization security challenges, and discover how to develop a strategic approach for risk mitigation.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
Introduction to VMware vSphere 5 by VMware, Inc.
April 2012 - (Free Research) This webcast explores the new version of VMware vSphere and discusses the additional features and capabilities it now offers. Gain insights on how you can leverage this technology to increase efficiency, scalability and cost-savings.
Introduction to VMware vCenter Site Recovery Manager 5 by VMware, Inc.
February 2012 - (Free Research) VMware vCenter™ Site Recovery Manager 5 is the market-leading disaster recovery product that addresses this situation for organizations of all kinds. It complements VMware vSphere to ensure the simplest and most reliable disaster protection for all virtualized applications.
Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation
March 2011 - (Free Research) While Exalogic is optimized for enterprise Java, Oracle Fusion Middleware, and Oracle‘s Fusion Applications, it is also an outstanding environment for the thousands of third-party and custom Linux and Solaris applications widely deployed today. Read more in this white paper to what Oracle is also doing for your data center.
Introduction to VMware vFabric SQLFire by VMware, Inc.
May 2012 - (Free Research) View this webcast to discover a high speed, highly scalable database management system designed for the intense loads of today's applications.
Introduction To Complex Event Processing (CEP) In Capital Markets by Sybase, an SAP company
February 2012 - (Free Research) This free Sybase presentation provides a high-level overview of Complex Event Processing (CEP). It begins by defining CEP and its capital markets applications, and culminates with the powerful Sybase Aleri CEP platform and its features and benefits.
Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation
March 2011 - (Free Research) Oracle Exalogic Elastic Cloud is the world's first engineered system specifically designed to provide enterprises with a foundation for secure, mission-critical private cloud capable of virtually unlimited scale, unbeatable performance, and previously unimagined management simplicity.
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