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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Expert e-zine: Business application strategy, from ERP to the cloud and beyond
by SearchSAP
March 2012 - (Free Research) In this first issue of Business Applications Digest, find advice from industry insiders on mastering the five success factors for enterprise resource planning (ERP) upgrades, choosing the best fit between 'best of breed' business intelligence (BI) and built-in ERP tools, and how to take advantage of the latest Software as a Service (SaaS) trends.
Delivering Self-Service BI on the Windows Platform by Dell, Inc. and Intel
April 2011 - (Free Research) Dell and Intel and Microsoft have partnered to provide a high-performance, reliable, secure business intelligence platform that puts familiar applications and collaboration capabilities in the hands of business analysts while giving IT the tools it needs to efficiently manage and maintain the technology. Check out this white paper to learn more.
Mainframe Modernization: How One Healthcare Organization Gained Valuable Benefits
by HP
October 2011 - (Free Research) This case study explores how one organization within the healthcare industry was able to modernize their enterprise resource planning (ERP) system by migrating from a traditional mainframe to HP Proliant servers. Discover how they were able to successfully handle increased sales growth and new acquisitions.
ROI Calculator by Sage Software
April 2012 - (Free Research) <p>Many companies are realizing that fixed asset management can be time-consuming and complex, causing them to look for alternative strategies for tracking and reporting. Luckily, new management solutions can help simplify the process, improve efficiency, and cut costs. Check out what these platforms can offer by utilizing this ROI calculator.</p>
Learn More About The Instant-On Enterprise by HP
November 2011 - (Free Research) Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise.
Roadmap for Effective Performance Monitoring at a Reduced Cost by Neustar®
March 2012 - (Free Research) This white paper provides a road map for Web delivery teams to reduce operational expenditures, and shows how to improve the effectiveness of critical information required for decision making for Internet services.
Total Economic Impact™ Study Of Neustar®Webmetrics® Monitoring Services by Neustar®
October 2010 - (Free Research) This paper details the results of a Forrester study examining the economic impact and potential ROI that enterprises may see by deploying a Web application and Web site monitoring service. Read this and learn how to evaluate the potential financial impact a Web application and Web site monitoring service can have on your company.
Virtualization: Key Findings Concerning Adoption and Expansion by Dell, Inc. and Intel
June 2011 - (Free Research) This white paper interprets the results of recent virtualization and cloud studies and indicates key patterns that have emerged over time. Discover future challenges you may encounter as you proceed with your data center efficiency initiative.
How SAP Users Hold the Key to Business Process Improvement by Winshuttle, LLC
May 2012 - (Free Research) <p>Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement.</p>
Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel
July 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries.
Dell Advanced Infrastructure Manager: Technical Guide by Dell, Inc. and Intel
August 2011 - (Free Research) This technical guide underscores the need for certain changes within today's data centers. Discover how you can avoid deploying new hardware to address your top infrastructure pain points and optimize your use of existing equipment instead.
Intel's Vision for the Ongoing Shift to Cloud Computing by Dell, Inc. and Intel
April 2011 - (Free Research) Cloud computing promises large gains in efficiency and flexibility at a time when demands on data centers are growing exponentially. Intel’s vision for the future of this technology focuses on key principles to make the vision a reality. View this resource to learn more.
Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
Optimization in Energy & Utilities - Effectively plan, schedule and monitor systems by IBM
May 2012 - (Free Research) <p>In this white paper, learn about an innovative planning, scheduling, and monitoring strategy designed to enable businesses in the energy industry to improve operational efficiency, reduce risks, and cut costs. Discover the benefits of a planning technique that provides real-time visualization into and support of business operations.</p>
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