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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.
August 31, 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
Communication Breakdown and Conflict within Teams by Global Knowledge Network, Inc.
May 2004 - (Free Research) Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
Continuous Quality Assurance
by Micro Focus
May 2012 - (Free Research) Read this white paper to learn how a continuous quality assurance provides organizations with a comprehensive approach to delivering technical and business quality.
Four Ways to Reduce Software Testing Cost Without Sacrificing Quality by Micro Focus
May 2012 - (Free Research) <p>Read this expert content to learn about a four step process to reducing test costs. Learn how to be financially savvy about your testing without cutting valuable employees and managers that enhance your quality assurance processes.</p>
Three Critical Steps to Improving Product Data Quality by DataFlux Corporation
January 2011 - (Free Research) This white paper describes a general approach for planning your organization's efforts to improve data quality, providing a data-example-driven perspective of some of the unique challenges of product data quality, as well as discuss and demonstrate three critical steps to improving product data quality.
Overall Approach To Data Quality ROI by SAP America, Inc.
June 2009 - (Free Research) Learn the importance of Data Quality and the six key steps that you can take and put into process to help you realize tangible ROI on your data quality initiative.
CW+: How to produce a business case for software quality by ComputerWeekly.com
January 2011 - (Free Research) When a mission-critical application fails, the loss of business revenue is large and swift. Poor application quality causes highly-visible major outages; it also causes ongoing lapses in business performance thatare less visible, but steadily add up to substantial revenue loss.
Application Quality Management and Testing Tools by IBM
June 2008 - (Free Research) As As companies implement SOA and extend their mainframes applications as web services, it is important that all applications be maintained and enhanced appropriately.
Performance testing in agile environments by Hewlett-Packard Company
May 2012 - (Free Research) This expert e-guide features insight from quality assurance expert Lisa Crispin on the risks and benefits of outsourcing performance testing. Crispin also offers tips on different performance testing measures and discusses performance testing specialists within agile software development.
Test Environment Access Constraints: The Impact on Testing and Quality by Parasoft Corporation
May 2012 - (Free Research) <p>Access this resource to find survey results of polled software developers, testers, and performance test engineers about their access to test environments. Learn how you can increase your test environment access to ensure higher quality test processes and significantly increase your project success rate.</p>
Software Testing Best Practices by Micro Focus
May 2012 - (Free Research) <p>Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.</p>
Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
Seven Qualities of Wildly Desirable Software: Forrester Report by VMware, Inc.
January 2011 - (Free Research) Many application development teams have been distracted by shiny new technologies, methodologies, and platforms, and have thus failed to engage design principles and talent effectively. Read this Forrester Research paper to discover seven design qualities that are key to creating better software, faster.
Development Testing For Agile Environments by Coverity
November 2011 - (Free Research) While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.
Forrester Report: Development Testing: A New Era In Software by Coverity
November 2011 - (Free Research) In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”. Read this report to see the results.
Perform Better in a Hybrid Cloud World: Maintaining Quality by Hewlett-Packard Company
April 2012 - (Free Research) Watch this final part of a four-part series on approaches to hybrid clouds to learn about maintaining quality from leading companies that rapidly incorporating private and public cloud applications into their legacy application portfolios.
Data Quality Strategy: A Step-by-Step Approach by SAP America, Inc.
February 2010 - (Free Research) Learn about the importance of having a data quality strategy and setting the overall goals. The six factors of data are also explained in detail and how to tie it together for implementation.
The truth about software quality - a global benchmarking study by ComputerWeekly.com
December 2010 - (Free Research) This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.
CIC Shorts: Greater IT Insight Through Balanced Quality Assurance by SERENA Software, Inc.
April 2012 - (Free Research) <p>Read this white paper to learn what it takes to initiate a balanced and direct approach to testing and QA throughout the application lifecycle. Effective management will lead to better IT insight, happier clients, and reduced costs.</p>
Performance Testing in the Cloud by Micro Focus
May 2012 - (Free Research) <p>Read this expert resource to learn how testing in the cloud is different from traditional quality assurance of applications. Find tips on how to adjust your testing techniques and tests themselves to ensure maximum cloud application performance.</p>
Agile ALM Best Practices by CollabNet
April 2012 - (Free Research) <p>Read this expert e-guide to learn eight software quality metrics that foster ALM success without breaking the bank. Also learn key considerations to keep in mind in order to get the best return on your automation investments.</p>
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