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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
How to Accurately Detect and Correct Packet Loss by Silver Peak
December 31, 2010 - (Free Research) <p>This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.</p>
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com
November 2010 - (Free Research) This Whitepaper is based on Juniper Research’s November 2010 report entitled: “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”.
How to tackle risk taxonomy by ComputerWeekly.com
November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
The CISOs Guide to Measuring IT Security by Lumension
January 2012 - (Free Research) In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.
Visibility: The Key to Successfully Managing Applications in the Cloud
by Riverbed Technology, Inc.
May 2011 - (Free Research) This report introduces best practices for understanding and improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN optimized environment.
Guidance for Calculation of Efficiency (PUE) in Data Centres by APC by Schneider Electric
December 2011 - (Free Research) The efficiency ratings of a data centre can vary substantially depending on what methodologies are applied. Access this exclusive resource to discover the importance of measuring data centre efficiency and learn about the issues companies face when establishing the PUE of an infrastructure.
MDM features vs. native mobile security by Websense, Inc.
April 2012 - (Free Research) When it comes to mobile security, how can you ensure your device is secure? While mobile devices already have native security measures embedded, there are also mobile device management (MDM) products available. Which is the better approach? In this e-guide, expert Lisa Phifer takes a look at the pros and cons of each.
IBM What's Your Analytics Quotient (AQ) Quiz? by IBM
October 2011 - (Free Research) Take our free AQ quiz now to learn your score. It’s quick, it’s easy, and it will put you on the path to better business outcomes, whether you’re an aspiring newcomer or an analytics master.
ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
CIO Need-to-Know: Measuring the Wisdom of a Mainframe Migration by Micro Focus
May 2012 - (Free Research) Through this expert e-brief uncover the answers to your top mainframe questions, including: the benefits of staying with a mainframe, what approaches are easiest when moving data or applications, how to move off the mainframe in a way that is least disruptive to the business, and more.
Your Enterprise Database Security Strategy (Forrester Consulting Report) by IBM
September 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization.
CW+: How to build, secure, manage and measure IT workloads by ComputerWeekly.com
January 2011 - (Free Research) Computing infrastructure today is highly versatile and this has many benefits for businesses. Unfortunately, it also has downsides; use that infrastructure unintelligently and costs can get out of control.
Performance testing in agile environments by Hewlett-Packard Company
May 2012 - (Free Research) This expert e-guide features insight from quality assurance expert Lisa Crispin on the risks and benefits of outsourcing performance testing. Crispin also offers tips on different performance testing measures and discusses performance testing specialists within agile software development.
Application performance and testing with Agile by Hewlett-Packard Company
May 2012 - (Free Research) This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models.
ESG Real-Time Risk Management by McAfee, Inc.
May 2012 - (Free Research) This white paper looks at the importance of real-time risk management in fending off the growing number of sophisticated attacks on today's enterprises.
Next-Gen Network Performance Management by Riverbed Technology, Inc.
April 2012 - (Free Research) Riverbed Cascade is a new type of tool that incorporates traffic monitoring, packet capture and protocol analysis to provide an application-aware view of the network. Download this white paper from NetMedia to learn how Riverbed Cascade can help to solve your IT performance challenges.
ALM eBook by Hewlett-Packard Company
November 2011 - (Free Research) Read this e-book to learn how to approach application lifecycle management (ALM) in order to deliver the timely, effective, modern applications that real business outcomes rely on.
CIO Mobility Strategy Benchmark Poll by SAP America, Inc.
May 2012 - (Free Research) Mobile device management is only expanding. How does your company measure up to your peers with facing pressing issues of this trend? Take this short quiz to find out.
Data Center Efficiency Metrics and Methods by APC by Schneider Electric
May 2012 - (Free Research) <p>This expert e-book provides strategies to reliably measure the energy efficiency of your data center. Learn how your organization can apply metrics in a consistent way allowing for improved power consumption.</p>
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