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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Perform robust, efficient performance testing by generating real-life load

by Hewlett-Packard Company

May 31, 2011 - (Free Research) Traditional or manual testing methods are expensive, complicated, hard to repeat, and inadequate for the types of loads today's complex system architectures create. Read this paper to learn how an application performance testing solution that leverages virtual users and automation can provide you with robust, efficient performance validation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

UCS Performance Brief: 63 World Records by Cisco Systems, Inc.

May 2012 - (Free Research) <p>This white paper describes the architectural advantages of one leading unified computing system. Explore the performance capabilities of this offering that expedite the implementation of applications and services in virtualized and cloud environments.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Magazine January 2012 by SearchStorage.com

January 2012 - (Free Research) Check out this first 2012 issue of Storage Magazine for in-depth analysis of the factors you need to consider when choosing the best type of DR site for your organization, including balancing costs against risks.
(EZINE) VIEW ABSTRACT | GO TO

Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com

May 2012 - (Free Research) This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.
(EZINE) VIEW ABSTRACT | GO TO

SearchManufacturingERP.com E-Guide: Evaluation best practices for procurement software by SAP America, Inc.

May 2012 - (Free Research) Choosing sourcing and procurement software can be overwhelming. Should you go with an enterprise resource planning (ERP) or best-of-breed vendor? Is the cloud or on-premise the best place to run your app? What functionality should the software provide? Read this expert e-guide to learn how to select a useful, cost-effective procurement system.
(EGUIDE) VIEW ABSTRACT | GO TO

Dell Compellent Storage Center SAN & VMware View - 1,000 Desktop Reference Architecture by Dell, Inc.

June 2011 - (Free Research) This white paper specifically focuses on storage and the impact of a virtual desktop infrastructure (VDI) on the Dell Compellent Storage Center SAN, and serves as a reference architecture to implement VDI with the Dell Compellent Storage Center SAN.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP HANA™ APPLIANCE SOFTWARE: INNOVATION THROUGH PARTNERSHIP WITH HP by SAP America, Inc.

October 2011 - (Free Research) With the volume of data today, traditional disk-based systems can not process quickly enough to make it fully useful. In this white paper, gain insight into the next generation of in-memory computing technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP Selection: Starting Out on the Right Foot by Epicor Software Corporation

April 2012 - (Free Research) <p>Read this Aberdeen Insight analyst report to learn how a good enterprise resource planning (ERP) strategy can make your software selection process a breeze. Find survey results on how companies approached their selection process and how ERP impacts a company's overall performance.</p>
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How Ruggedness Reduces TCO for Mobile Computers by Intermec

May 2011 - (Free Research) General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Understanding & Evaluating Mobile Printer Performance: How to Identify the Features and Factors That Set Mobile Printers Apart and Add Value in Real-world Operations by Intermec

May 2011 - (Free Research) There’s more to printer performance than what’s listed on the product spec sheet. This white paper will help identify how features and other variables impact mobile printer performance in real-world operations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG - Lab Validation Report on the Quantum DXi7500 Disk-based backup and Replication Solution by Quantum Corporation

December 2008 - (Free Research) This Webcast examines in detail a new storage platform that seamlessly fits into existing backup environments and provides a flexible policy-based deduplication technology.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+ Open Group: Supporting requirements management in TOGAF by ComputerWeekly.com

October 2010 - (Free Research) This White Paper discusses methodology and language support for requirements management in TOGAF.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAS strengthens sales and streamlines global operation with Windows 7 on Dell client systems by Dell, Inc. and Microsoft

June 2011 - (Free Research) With organizations looking to deploy Windows 7 throughout their organization, IT pros need to know how to gauge the migration to allow for maximum benefits and opportunities throughout their IT shop. Check out this case study and explore how SAS Institute saw an immediate payback with their Windows 7 migration and more.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to tackle identity management and federated identity by ComputerWeekly.com

November 2010 - (Free Research) The majority of user authentication schemes today still use userid and password. The burden to users of managing large numbers of userids and passwords has led to proposals for Federated Identity systems, where a single set of credentials can be used to authenticate with several organisations, which have agreed to work together as a federation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choose the Procurement Software Licensing and Deployment Model That’s Right for You by SAP America, Inc.

March 2012 - (Free Research) Read this article to discover the procurement software licensing and deployment options available and learn what business factors will help you determine the best approach for your company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communication Breakdown and Conflict within Teams by Global Knowledge Network, Inc.

May 2004 - (Free Research) Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com

April 2012 - (Free Research) This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security.
(EZINE) VIEW ABSTRACT | GO TO

VIS Creator Overview by Dell, Inc. and Intel

March 2012 - (Free Research) Cloud computing offers many compelling benefits but companies often struggle to determine the best offering for their organisations. This video describes one private cloud model and reveals how it stacks up against market alternatives.
(VIDEO) VIEW ABSTRACT | GO TO

Intel IT Server Sizing Tool by Dell, Inc. and Intel

April 2011 - (Free Research) This product demo allows you to enter data about your current server environment and evaluate and determine the appropriate server sizing to meet ERP requirements.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

Information security intelligence demands network traffic visibility by Q1 Labs

April 2012 - (Free Research) How much should an enterprise invest in information security? It depends on how much visibility you have into your network. In this e-guide, gain expert advice on strategies and considerations to determine the proper investment for gaining adequate network traffic visibility and information security intelligence.
(EGUIDE) VIEW ABSTRACT | GO TO

Virtual Data Center eZine: Planning for Desktop Virtualization by Dell, Inc.

April 2012 - (Free Research) Desktop virtualization and cloud computing are capturing the attention of IT professionals, but like most major initiatives, these technologies require careful planning. This expert e-zine offers tips and tricks to help you determine the proper uses for desktop virtualization and minimize the risks of an outage in your cloud environment.
(EZINE) VIEW ABSTRACT | GO TO

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