Wireless Technologies and Mobile Computing | Mobile Device Management | Availability, Performance and Problem Management | Industrial Mobile Computing/ Rugged Handhelds | Application Management and Maintenance | Help Desk and Call Management | Problem Ticket Management | Mobile Field Sales/ Wireless Connectivity | Customer Self-service/ e-Self Help | Virtualization

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Mastering Problem Management by Global Knowledge August 26, 2010 - (Free Research) There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com January 14, 2011 - (Free Research) This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Mobile ticketing market analysis, strategic opportunities and forecasts by ComputerWeekly.com March 09, 2011 - (Free Research) This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile coupon technology by ComputerWeekly.com November 11, 2010 - (Free Research) Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com August 12, 2010 - (Free Research) Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Evolution E-Zine: Next-Generation Network Management Techniques by SearchNetworking.com February 02, 2012 - (Free Research) The February edition of the Network Evolution E-zine explore the latest advances in DevOps and uncover what you need to know for working within the movement. Also read several other featured articles! (EZINE) VIEW ABSTRACT | GO TO

Learning Computing: Why object orientated programming works. by ComputerWeekly.com January 05, 2012 - (Free Research) Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Using Routers within an MPLS WAN Cloud by Global Knowledge November 22, 2010 - (Free Research) This paper outlines the things you must consider when thinking about the feasibility of replacing a WAN provider’s provider (P) and provider edge (PE) devices with routers. This paper examines these considerations in greater detail, to see where any potential problems might arise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Made Easy In Linux by Global Knowledge May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving My Common SMB Business Problems Through Virtualization - Dell and VMware vSphere 4.0 for SMBs by Dell and VMware March 04, 2011 - (Free Research) SMBs everywhere are facing common business problems such as reducing IT operating costs, protecting valuable data, maintaining application availability, and cutting power consumption - just to name a few.  Access this webcast for a look at these specific problem and how virtualization can help overcome them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK May 2011 - (Free Research) Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Critical Role of Infrastructure Management in Application Performance by CA Technologies. June 2011 - (Free Research) For years, organizations have sought ways to effectively identify and resolve the problems affecting critical business applications and expedite a complete resolution. Learn how application performance management solutions can help companies grow profits, ensure customer satisfaction and maintain loyalty via end-to-end visibility and deep analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Ready or Not, Here Comes the Cloud by Oracle Corporation February 2011 - (Free Research) Clouds do many things well, but fixing performance problems isn't one of them. For that you need a world-class application server. Learn how application delivery problems continue to frustrate IT managers and how to move to the cloud without losing your sanity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving the SAN Storage / VMware Performance Puzzle by Virtual Instruments May 2011 - (Free Research) Join Scott Lowe, VMware-Cisco Solutions Principal for EMC and Archie Hendryx, Senior Solutions Consultant for Virtual Instruments, as they address these issues and provide insights as to how a comprehensive view, from the VM to the LUN, is imperative for further consolidation and safe Physical to Virtual migrations of your Tier 1 applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Achieve Enterprise-Wide Visibility with CA Application Performance Management by CA Technologies. June 2011 - (Free Research) Managing application problems on the mainframe can be inefficient. View this video to understand how a solution that bridges application monitoring across mainframe and distributed systems can aid application performance. Get the information you need to identify and resolve issues sourced to the mainframe from an application perspective. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Learn How Our Partnership with The University of Texas at Austin will Accelerate Cloud Computing Research by SunGard Availability Services January 2012 - (Free Research) Explore the partnership of SunGard Availability Services and the University of Texas at Austin through the Cloud Computing Research Center. Find out how they are jointly solving problems that are of particular relevance to cloud and distributed computing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Application Performance Management: The End User is King by CA Technologies. January 2012 - (Free Research) A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage in a  VMware environment by Dell and VMware September 2011 - (Free Research) Storage is perhaps the most critical component of a virtual infrastructure. This expert e-guide explroes VMware storage management, vSphere 5 storage boost, memory problems fixes, and more. (EBOOK) VIEW ABSTRACT | GO TO

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