TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		Lost Connections by The Wall Street Journal by NetMotion Wireless. This Wall Street Journal article describes how some of today’s leading companies are implementing new mobile VPN technologies address mobile computing challenges and ultimately more... >> Discover more offerings from NetMotion Wireless.

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Sales Force Automation (SFA) | Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Wireless Technologies and Mobile Computing | Mobile Field Sales/ Wireless Connectivity | Remote Access Technologies | Customer Service (General) | Field Service Management | Customer Experience Management (CEM) | Service Organization Management

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Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Mobility XE by NetMotion Wireless (E-mail this company) NetMotion Wireless' Mobility XE software enables businesses and government agencies to maximize the productivity of their mobile workforces. Mobility XE mobile VPN software allows mobile workers to maintain and optimize mobile data connections as they move in and out of wireless coverage areas and roam between networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

z Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Application Performance Brief: SAP Applications by Blue Coat March 2008 - (Free Research) As SAP and other business applications migrate to application delivery via web protocols, users are now required to use a browser to access the same functionality via HTTP and HTTPs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IBM Lotus Domino and BlackBerry Applications by BlackBerry March 2008 - (Free Research) This paper provides an overview for effectively creating BlackBerry® applications that interact with Domino databases. The BlackBerry Enterprise Server is part of an integrated mobility solution that connects Lotus Domino databases to mobile users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tableau And Intelligent Capital Allocation for Wireless Telecom Infrastructure by Tableau Software. February 2008 - (Free Research) Learn how FiberTower tapped into the power of Tableau’s software for visual analysis and web-based analytics to determine cell tower site selection. With Tableau’s capabilities the analysis team was able toefficiently investigate thousands of potential cell tower sites and make the best investment decisions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TracerPlus Wireless Server – Low Cost Wireless Server by Portable Technology Solutions, LLC (E-mail this company) TracerPlus Wireless Server is an affordable solution that enables companies of any size to create custom Enterprise Class wireless applications with store and forward technology. Compatible with Windows Mobile and CE.Net, Wireless Server connects the mobile workforce with the central office and eases Daily Mobile Workforce Management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Orange County Sheriff’s Department Increases Mobile User Productivity by NetMotion Wireless. June 2008 - (Free Research) Mobility XE solved the numerous challenges that OCSD faced in their wireless deployment and provided a secure VPN tunnel for all data transmitted across the wireless networks. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Establishing Visibilty into Remote Vendor Access at Pelephone by Observe IT March 2008 - (Free Research) Pelephone turned to ObserveIT’s window session recording platform for the purpose of establishing visibility into remote session activity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software. July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TracerPlus Pro – Mobile Barcoding Solutions by Portable Technology Solutions, LLC (E-mail this company) With PTS Mobile Barcode Software, you can create customized data collection applications in minutes. No programming knowledge is needed -- just set up PTS's mobile barcode software right on your barcode terminal and start collecting the data you need immediately! Compatible with most Windows Mobile, CE.Net, Palm PDAs and Barcode Terminals.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

An Overview of Application Virtualization by CreekPointe (E-mail this company) December 2007 - (Free Research) Virtualized applications eliminate nearly all of the complexities and support issues associated with delivering and accessing traditional applications for both fat and thin-client deployments. This paper discusses the benefits realized through application virtualization and dynamic solutions for helping you achieve application virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Leading Food Services Corporation Increases Efficiency with Mobile VPN by NetMotion Wireless (E-mail this company) January 2008 - (Free Research) This case study outlines the use of NetMotion Wireless' Mobility XE mobile VPN by one of the largest food service distribution companies in the US. With thousands of sales managers responsible for several hundred thousand customer accounts; continuous, mobile access to their CRM and order management systems is a business imperative. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximizing Mobile Worker Productivity by Yankee Group by NetMotion Wireless (E-mail this company) January 2008 - (Free Research) This Yankee Group white paper identifies the secure mobile solutions available and how they map back to the requirements of today’s mobile enterprise. With productivity as the hallmark of successful mobile deployments, this paper provides enterprise ROI examples, discusses the impact of key challenges and provides solutions to overcome them. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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