TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks. BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, more... >> Discover more offerings from F5 Networks.

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Customer Service (General) | Field Service Management | Mobile Field Sales/ Wireless Connectivity | Network Management | Service Organization Management | WAN/ LAN Solutions | Network Security | Application Management and Maintenance | Business Intelligence Solutions | Remote Access Technologies

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Leverage Your Network with WAN Optimization Resource Center by Blue Coat August 2008 - (Free Research) In this Resource Center learn about the benefits of Wide Areas Network (WAN) optimization. It will explore how WAN works, which applications are the best fit for it, and how to integrate it with security and network management. (WHITE PAPER) GO TO WHITE PAPER

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Application Performance Brief: SAP Applications by Blue Coat March 2008 - (Free Research) As SAP and other business applications migrate to application delivery via web protocols, users are now required to use a browser to access the same functionality via HTTP and HTTPs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Overview of Application Virtualization by CreekPointe (E-mail this company) December 2007 - (Free Research) Virtualized applications eliminate nearly all of the complexities and support issues associated with delivering and accessing traditional applications for both fat and thin-client deployments. This paper discusses the benefits realized through application virtualization and dynamic solutions for helping you achieve application virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Blue Coat Solutions for Mobile Acceleration by Blue Coat Systems (Spyware Interceptor) Blue Coat SG Client extends application delivery to mobile users and small branch offices, enabling application acceleration to the desktop. SG Client offers several acceleration and optimization techniques to provide a LAN-like end-user experience for telecommuters, mobile employees and remote third party contractors.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile device compliance and workforce management by Nokia. August 2008 - (Free Research) Listen to this podcast that provides the best practices for ensuring mobile compliance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Regulatory compliance: The impact of mobile devices on the enterprise by Nokia. August 2008 - (Free Research) This podcast reviews the regulations and applies them to your responsibilities as a mobile manager. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mobile deployment implementation considerations by Nokia. August 2008 - (Free Research) This podcast will assist you in choosing which devices are right for your enterprise and the imperative steps that follow in order to have a smooth mobile deployment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

An Introduction to Mobile Device Policy and Compliance by Nokia. August 2008 - (Free Research) Read this E-Guide to discover a more in depth look into keeping your mobile device policies compliant. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Introduction to Mobile Management by Nokia. August 2008 - (Free Research) This E-Guide addresses the numerous services provided by enterprise management platforms, which are necessary for a successful mobile deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Device Security - The Eight Areas of Risk by Nokia. August 2008 - (Free Research) This paper identifies the eight areas of risk surrounding mobile devices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Controlling Risks and Costs for Better Security by Nokia. August 2008 - (Free Research) Listen to this podcast to discover eight areas of risk associated with mobile devices and learn how better mobile device management can save money and guard against threats to enterprise data security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Security: Top oversights by Nokia. August 2008 - (Free Research) Listen to this podcast to learn how you can better manage your mobile security. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Remote Control: Learn How to Centrally Manage Your Mobile Devices by Nokia. August 2008 - (Free Research) This webcast details how to reduce mobile device support and service costs while increasing the availability of data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Quest for Competitiveness: Business Mobility and the Agile Organization by Nokia. August 2008 - (Free Research) Business mobility is at the heart of a nimble organization. It draws together people, processes, and technology to push better decision making. Download this Economist Intelligence Unit report to find out how organizations are using business mo... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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