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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

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A Critical Component to Successful Information Governance by OpenText

April 04, 2012 - (Free Research) This webcast is filled with helpful information on improving your records management strategy and why doing so can be of immense benefit to your business.

(WEBCAST)

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Lean Manufacturing by IFS

January 11, 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.

(WHITE PAPER)

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UCS Performance Brief: 63 World Records by Cisco Systems, Inc.

May 25, 2012 - (Free Research) This white paper describes the architectural advantages of one leading unified computing system. Explore the performance capabilities of this offering that expedite the implementation of applications and services in virtualized and cloud environments.

(WHITE PAPER)

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Navigate the Challenges of Records Management Confidently

by Iron Mountain

March 13, 2012 - (Free Research) This guide is designed to help you identify your biggest, untapped cost-saving opportunities and see how outsourcing your records management can dramatically cut business expenses while improving your service to internal and external customers.

(WHITE PAPER)

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Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com

May 01, 2012 - (Free Research) This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.

(EZINE)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research) Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise.

(WHITE PAPER)

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Insurance Providers Accelerate Business Performance with Sybase IQ by Sybase, an SAP company

August 09, 2011 - (Free Research) In today’s market, healthcare insurance providers face unprecedented challenges. Customer demands have never been greater and regulatory pressures have never been more pervasive. Access this white paper to learn about a server for data warehousing and analytics that supports complex queries and reporting.

(WHITE PAPER)

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ECM Decision Processes - What IT Managers Need to Know by SAP America, Inc.

May 18, 2012 - (Free Research) This paper discusses how different organizations tackle the issue of enterprise content management (ECM) decision making. Based on a recent AIIM survey of ECM decision makers, it offers advice for IT managers seeking to adopt a more holistic ECM strategy that incorporates the needs and requirements of various operational departments.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research) This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.

(WHITE PAPER)

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Restoring Data with Database Snapshots by Global Knowledge

July 06, 2010 - (Free Research) In this paper you’ll learn how Snapshots use a copy-on-write operation that minimizes the drive space required for each snapshot. Unless there are changes in the original database, the snapshots will remain empty. Queries to the snapshot for unchanged records will automatically be redirected to the original database.

(WHITE PAPER)

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IT Decision Center on Business Collaboration Solutions - Q4: Support by SearchUnifiedCommunications.com

May 16, 2012 - (Free Research) Question four featured in SearchUnifiedCommunications.com’s IT Decision Center on Business Collaboration asks top vendors in the space: How do you support external collaboration? Find out what this vendor has to say by accessing their answer to this question now.

(VIRTUAL TRADE SHOW)

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Records Management: The Keys to Success

by Iron Mountain

April 17, 2012 - (Free Research) With the heightened compliance regulations, your records management has never been more important. Read this e-book to discover: the importance of physical and digital records convergence, why data retention is a cross-departmental concern, new apps designed specifically for e-discovery, and the compliance risks associated with social media.

(EBOOK)

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Case Study: The City and County of Denver Automate Business Processes and Improve Citizen Engagement with Zia Consulting and Alfresco Software by Alfresco Software

May 09, 2012 - (Free Research) This case study examines the City of Denver's document management issues and how implementing Alfresco Enterprise Content Management helped them overcome these challenges.

(WHITE PAPER)

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Make E-Discovery Painless Through Effective Records Management

by Iron Mountain

March 13, 2012 - (Free Research) Read this expert e-guide from SearchCompliance.com to discover how a records management system can simplify the e-discovery process with innovative features for e-mail retention, predictive tagging and conceptual search.

(EGUIDE)

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