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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

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IT in Europe - May 2012 by SearchNetworking.co.UK

May 25, 2012 - (Free Research) <p>This May edition of <em>IT in Europe</em> explores the growing need for stronger NAC technology in the world of BYOD. Also learn about strategies for enterprise device management, the top European storage priorities, and much more! </p>

(EZINE)

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The Tipping Point: Top Unified Communications Issues for 2012 by Sprint

May 23, 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com discusses the top five unified communications issues for 2012 and how these will affect the transformation and evolution of UC for the better.

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Maximizing the Strategic Point of Control in the Application Delivery Network by F5 Networks

February 14, 2012 - (Free Research) Improve performance, implement security procedures, and institute server redundancy that is invisible to the user by leveraging the strategic point of control that exists between the servers in the data center and the Internet.

(WHITE PAPER)

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Load Balancing 101: Firewall Sandwiches by F5 Networks

February 14, 2012 - (Free Research) There are many advantages to deploying firewalls behind Application Delivery Controllers. This white paper will show how you can implement ADCs in a "firewall sandwich" to improve availability, scalability, and manageability across the IT infrastructure.

(WHITE PAPER)

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Hardware Load Balancing for Optimal Microsoft Exchange Server 2010 Performance by F5 Networks

February 14, 2012 - (Free Research) Microsoft Exchange Server 2010 offers improved support scalability, reliability, and availability, but its changes do impact existing installations. Learn how to make a smooth transition and optimize performance based on Microsoft recommendations for highly available deployments.

(WHITE PAPER)

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Taking back control in today’s complex threat landscape by McAfee, Inc.

July 01, 2011 - (Free Research) As today’s threats move away from mass attacks to more targeted ones, using a complex range of techniques to penetrate through traditional security measures, organizations must take a more proactive and preventative approach. This paper explores how integrity control plays a key role in defending networks with application and change control.

(WHITE PAPER)

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BYOD and the Wireless Revolution by Avaya

December 30, 2011 - (Free Research) BYOD and the wireless revolution are changing the modern enterprise – are you ready? This resource explores how to ready your network for BYOD in order to reap the most benefits while simultaneously maintaining control over your network and corporate assets.

(WHITE PAPER)

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The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks

May 23, 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.

(EBOOK)

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Securing Fixed Function Devices by McAfee, Inc.

May 22, 2012 - (Free Research) While fixed-function devices such as point-of-sale (POS) systems, ATMs, mobile devices and more are subjected to the same threats and compliance requirements as regular endpoints, they also have their own innate security challenges. This paper uncovers a 3-pronged approach to securing fixed-function devices and how to effectively implement them.

(WHITE PAPER)

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The Network Evolution University: The End-user as a Focal Point Classroom by SearchNetworking.com

March 22, 2012 - (Free Research) As your users communicate with customers, partners, or even each other, the exchange of information via various applications is what keeps the business going. The challenge with this practice is ensuring the information and the applications sharing that information is secure.

(VIRTUAL SEMINAR)

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Advanced Authentication Goes Mainstream: Remote and Mobile Users are the Norm by CA Technologies.

May 15, 2012 - (Free Research) As users demand more remote access using a variety of endpoints, organizations must implement advanced authentication solutions to ensure the protection of their business. This webcast explores the importance of implementing risk appropriate, multi-layered authentication, and the key factors to consider when selecting an approach.

(WEBCAST)

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Ten Steps to an Enterprise Mobility Strategy by iPass Inc. (E-mail this company)

January 27, 2012 - (Free Research) Ensure traveling employees are productive while you control costs and security, with an enterprise mobility strategy.

(WHITE PAPER)

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Interactive Threat Analysis Demo: How to Gain Deeper Visibility and Protection

by RSA, The Security Division of EMC

August 19, 2009 - (Free Research) View this webcast to explore how to gain a deeper level of network visibility to thwart emerging threats and reduce risk with an interactive threat analysis application. Explore how NetWitness Investigator works, its benefits and how you can take advantage of them with this complimentary training session.

(WEBCAST)

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Data Center Webinar Series – Part 3 by Palo Alto Networks

April 10, 2012 - (Free Research) View this webcast to learn about the various types of attacks every data center should plan against, how these targeted and unknown attacks are infiltrating data center networks, and best practices for implementing data center network security against modern threats.

(WEBCAST)

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Interactive Threat Analysis: Deeper Network Visibility for Better Protection

by RSA, The Security Division of EMC

March 29, 2012 - (Free Research) NetWitness Investigator is an interactive threat analysis application that enables a deeper level of visibility with full packet capture and session analysis. Download this freeware version now to begin analyzing your network traffic and mitigating risks today.

(DOWNLOAD)

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A Business-Driven Approach to Mobile Enterprise Security by Juniper Networks, Inc.

May 11, 2012 - (Free Research) Prepare your organization for the consumerization of IT and BYOD with the help of this resource. Uncover details about mobile enterprise policy creation, security monitoring, network and security infrastructure, and more.

(WHITE PAPER)

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IT Decision Center on Business Collaboration Solutions - Q3: Security by SearchUnifiedCommunications.com

May 16, 2012 - (Free Research) Question three featured in SearchUnifiedCommunications.com’s IT Decision Center on Business Collaboration asks top vendors in the space: What security controls do you offer? Find out what this vendor has to say by accessing their answer to this question now.

(VIRTUAL TRADE SHOW)

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