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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Storage Magazine March 2012 by SearchStorage.com
March 06, 2012 - (Free Research) The benefits of solid-state storage are well known at this point: It’s fast, it’s cool and it barely uses any power. But are you getting the biggest bang for your buck? Explore the March 2012 issue of Storage Magazine to learn how this technology is changing data center storage and gain insights on other hot storage topics today.
Psomas Uses Riverbed Whitewater to Back Up to the Amazon S3 Cloud by Riverbed Technology, Inc.
January 31, 2012 - (Free Research) Learn about how Psomas, a leading consulting engineering firm, overcame challenges with its legacy disaster recovery and backup strategy. Upon implementing Riverbed Whitewater cloud storage gateway, the company was able to cut tape infrastructure costs by 60%, speed restore times, and improve nearly every aspect of its DR and backup strategy.
CW+: Special Report on Oracle by ComputerWeekly.com
December 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010.
Data Deduplication FAQ Podcast by Quantum Corporation
May 2008 - (Free Research) This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today.
Dell Services: IT Consulting for Data Archiving by Dell, Inc.
April 2011 - (Free Research) From start to finish, Dell Services can help you realize the full potential of a data archiving solution, helping you match the right technology with your specific business requirements.
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