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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Creating Business Value Through Location-Based Intelligence by SAP America, Inc.
March 22, 2011 - (Free Research) In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
Data Center Energy Efficiency Self-Assessment Tool by IBM
November 16, 2010 - (Free Research) With rising energy prices and increasing building costs, a data center’s running costs can have a big impact on your operational expenses. Try our online data center energy efficiency self-assessment tool to gauge your current energy usage and see how you can help reduce your data center operational costs.
Finding the Right Network Traffic and Performance Analysis Solution by Cisco Systems, Inc.
March 16, 2012 - (Free Research) Having clear visibility into your network is vital to optimizing resources, troubleshooting performance issues, and ensuring a consistent end-user experience. Watch this video to learn about a product to help you achieve these goals.
Roadmap for Effective Performance Monitoring at a Reduced Cost by Neustar®
March 14, 2012 - (Free Research) This white paper provides a road map for Web delivery teams to reduce operational expenditures, and shows how to improve the effectiveness of critical information required for decision making for Internet services.
Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders
December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers.
The Application Grid Approach to a Modern Data Center by Oracle Corporation
January 2010 - (Free Research) This paper examines the application grid approach to enterprise middleware, and looks at Oracle Fusion Middleware products, including Oracle WebLogic Server and Oracle Coherence, and their ability to drastically reduce data center sprawl and drive down operational costs by instituting an application grid methodology.
TOGAF® and SABSA® Integration by ComputerWeekly.com
October 2011 - (Free Research) This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.
The Economic and Operational Value of Storage Virtualization by Hitachi Data Systems
February 2012 - (Free Research) Given the benefits of server virtualization, many organizations are eager to extend efficiency and cost savings throughout their infrastructures. This white paper explains why storage virtualization is a logical next step and offers detailed guidance to help you develop an effective deployment approach.
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