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Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Establishing a Strategy for Database Security is No Longer Optional by IBM
May 22, 2012 - (Free Research) As today’s databases continue to grow in size, complexity and importance, organizations struggle to find the most appropriate strategy to keep them secure. In this Gartner report, uncover the essential controls and best practices for adequately protecting data bases and enterprise data.
Data Conversion in a System Migration: Best Practices for Compliance and Continuity by Advent Software, Inc
January 01, 2009 - (Free Research) This document is designed to help firms understand their data conversion options. It outlines what data is critical and must be converted for compliance purposes and business continuity, what data is not critical, the relationship between data conversion and reporting, and what to look for in a new technology provider relative to data conversion.
ABBYY FlexiCapture Engine Drives Business For the Insurance Industry by ABBYY
May 07, 2012 - (Free Research) Access this case study to read about how an insurance company leveraged an automated conversion strategy to upload applications almost instantly to their management system. Discover how you can implement a similar system to facilitate the automation of submitting application forms.
Exalogic & Exadata: The Optimal Platform for ATG by Oracle Corporation
January 06, 2012 - (Free Research) Download this white paper to learn about the market-leading e-Commerce solution and how improved performance can lead to increased conversion rates and higher revenue.
The HIPAA -compliant approach to EMR transition by Iron Mountain
February 22, 2012 - (Free Research) This white paper showcases a document conversion service that will simplify the digital conversion of paper files, and ensure your health care organization remains in step with compliance regulations.
VMware vCenter Converter: Overview, P2V Tips, and Security Concerns by Global Knowledge
October 24, 2011 - (Free Research) There are many potential problems you may encounter during a physical to virtual machine conversion (P2V), starting with what and how to convert to cleaning up a newly created virtual machine post-conversion. Access this resource to learn techniques to address these challenges, application virtualization, security concerns and more.
HIPAA Primer Best Practices by Iron Mountain
September 14, 2011 - (Free Research) Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition.
Enterprise Decisions: Deploying and Enhancing Desktop Virtualization by Dell and VMware
October 01, 2011 - (Free Research) In this edition of Enterprise CIO Decisions Ezine, discover innovate ways that virtual desktop infrastructure (VDI) is gaining traction in the enterprise environment. Uncover how VDI technology enabled Scottsdale Community College to save $250,000, and Wisconsin Department of Children and Families to realize a 30% savings in workstation support.
E-Guide: SQL Server Migration by Dell, Inc. and Intel
May 19, 2011 - (Free Research) This SearchSQLServer.com E-Guide examines several options for moving data and discusses complex scenarios in which ongoing data synchronization is needed. You'll learn some of the basic steps to ensure a successful SQL Server migration.
Building a Scalable Cloud by Dell, Inc. and Intel
June 06, 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers.
Mainframe Software Rationalization: The Answer to your Data Center Integration Challenges by CA Technologies.
May 04, 2012 - (Free Research) <p>When mainframes are not properly integrated with the rest of your data center infrastructure, the costs and complexity of managing them increases substantially. This webcast outlines the key phases of a mainframe rationalization approach and provides detailed guidance to help you effectively leverage it.</p>
SAP Portal Content Management Video/Self Running Demo by SAP America, Inc.
May 21, 2012 - (Free Research) The SAP Portal Content Management application allows you to integrate content into workflows and enterprise workspaces of the SAP NetWeaver Portal component. Watch this video demo to learn how the tool helps enhance employee communication and collaboration while streamlining the document management process.
SAP Portal Site Management Video/Self Running Demo by SAP America, Inc.
May 21, 2012 - (Free Research) The SAP Portal Site Management app allows you to run multiple portals within an integrated Web content management (WCM) system. Watch this step-by-step demonstration to see just how easy it is to edit an existing Web page using the tool. Learn how SAP Portal Site Management can enhance your portal environment and improve your overall experience.
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