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Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

Computer Weekly - 29 May 2012: Where next for HP? by ComputerWeekly.com
May 25, 2012 - (Free Research) In this week’s Computer Weekly, after HP announced 27,000 job cuts worldwide, we examine how the IT giant is changing its strategy and what it means for customers. We talk to the one-man team that runs IT for a global firm employing 1,600 people. And Virgin Atlantic's CIO explains why mobile apps are such a high priority. Read the issue now.
(EZINE) VIEW ABSTRACT | GO TO

IT in Europe - May 2012 by SearchNetworking.co.UK
May 25, 2012 - (Free Research) <p>This May edition of <em>IT in Europe</em> explores the growing need for stronger NAC technology in the world of BYOD. Also learn about strategies for enterprise device management, the top European storage priorities, and much more! </p>
(EZINE) VIEW ABSTRACT | GO TO

Forrester Whitepaper: IT Operations Managers Must Rethink Their Approach to Private Cloud by HP & Intel
September 30, 2011 - (Free Research) Read this white paper to discover what your peers are saying about their virtualization deployment strategies and learn what their cloud plans are for the future.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

UC Collaboration Tools: Greater simplicity needed for IT, end users by Sprint
May 21, 2012 - (Free Research) Uncover why many organizations require greater simplicity in their unified communications (UC) collaboration tools – for both end-users and IT – in order for their UC strategy to be a success. Learn best practices to integrate UC tools, potential challenges you may face, and more!
(EGUIDE) VIEW ABSTRACT | GO TO

Managing the Performance of Mobile Applications by Hewlett-Packard Company
May 17, 2012 - (Free Research) Extremely high end-user expectations for enterprise mobile performance have IT teams scrambling to address its unique challenges. Read this e-guide for expert tips on choosing and implementing the best mobile performance management tools and strategies available today. Also, find in-depth industry analyst advice on functional testing.
(EGUIDE) VIEW ABSTRACT | GO TO

Empowering the CIO: Enabling smarter decisions with Application Portfolio Management by IBM
May 23, 2012 - (Free Research) <p>Application portfolio management (APM) can help your organization in its quest to trim unwanted applications and modernize its portfolio. Read this paper now and learn about the need for an APM solution, including examples on how it can help your business optimize its IT investments.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges by SERENA Software, Inc.
April 04, 2012 - (Free Research) This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Serena Service Manager: Demo by SERENA Software, Inc.
April 04, 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM) by SERENA Software, Inc.
April 03, 2012 - (Free Research) This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions by SERENA Software, Inc.
June 30, 2011 - (Free Research) Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting the Business from the Inside Out with Privileged User Management by CA Technologies.
March 01, 2012 - (Free Research) While implementing virus protection, firewalls and data encryption can keep bad guys out, it’s important to remember that threats can also come from within. In this paper, explore the rise and challenges of insider threats and how privileged identity management can enable organizations to improve security, transparency and accountability.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Delivery in the Cloud

 by CA Technologies.
September 01, 2011 - (Free Research) Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 2012 IT Leadership Awards - Winners by Dell and VMware
May 01, 2012 - (Free Research) Uncover the 6 IT professionals recognized for their contributions to cultural innovation, technological advancement, business harmonization, green IT, and customer experience. Review exclusive Q&A with each winner as they discuss their thoughts on top trends including cloud computing, social media, millennials, video-conferencing, and more.
(EBOOK) VIEW ABSTRACT | GO TO

Big Data for the Predictive Organization by EMC Corporation
May 01, 2012 - (Free Research) <p>Big Data presents opportunities to achieve unprecedented business advantages. However, leveraging big data to fully realize its benefits requires a new approach to IT infrastructure and a different way of thinking about the way business and IT work together. Check out this quick slideshow to learn how.</p>
(PRESENTATION) VIEW ABSTRACT | GO TO

Streamline your application portfolio to help cut costs, fund innovation and reduce risk by IBM
September 14, 2011 - (Free Research) This paper outlines the need for an application portfolio management (APM) solution and why a successful venture depends on an accurate picture of the portfolio. Learn why it's vital to understand which business processes your employees rely on and why the proper level of visibility leads to well-informed decisions about retiring or replacing apps.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creative Commentary: The Business Value of a Developer Operations Bridge by SERENA Software, Inc.
April 04, 2012 - (Free Research) Read this white paper to learn how to successfully integrate your development and operations management processes after an ALM implementation to: gain trust and alignment between the two teams, increase user satisfaction with IT, and increase business value and risk management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guide to Successful IT Business Services

 by Hewlett-Packard Company
December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
(EGUIDE) VIEW ABSTRACT | GO TO

Optimizing Storage and Protecting Data with Oracle Database 11g Release 2 by Oracle Corporation
March 30, 2012 - (Free Research) This document focuses on key Oracle Database 11g capabilities that help IT departments better optimize their storage infrastructure, enabling administrators to deliver a cost effective, scalable information management platform that is easy to manage, and that continues to deliver the performance and availability that today's businesses require.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pink Elephant Webcast: Will Dev and Ops EVER see eye to eye? by SERENA Software, Inc.
May 01, 2012 - (Free Research) <p>Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.</p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Storage Usability a Critical Requirement for IT in Small and Medium-sized Businesses and Remote Offices by TFA International
December 08, 2011 - (Free Research) EMC's new VNXe series storage systems in conjunction with the company's Unisphere storage management are designed to address IT staff's demand for substantially improved "usability" in storage solutions for small and medium sized business. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Phases of Capture: Where do you land in the capture continuum? by IBM
May 22, 2012 - (Free Research) The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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