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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc. November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Vendor Spotlight: Leveraging Next-Generation Service Delivery In The Cloud by CSC January 12, 2012 - (Free Research) Changing business requirements and customer demands are pushing cloud to the forefront. Access this exclusive report from IDC to investigate the key benefits that cloud has over traditional delivery models, current market trends, cloud offerings and challenges providers are facing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

IDC Customer Spotlight - Comcast Reaps the Benefits of Integrated HR and Talent from SAP by SAP America, Inc. July 18, 2011 - (Free Research) This IDC case study featuring Comcast explores the challenges the rapidly growing company faced, as well as the HR solutions which met and exceeded their needs. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Endpoint Data Backup and Security: The Growing Need for a Better Approach by Copiun June 09, 2011 - (Free Research) This Technology Spotlight discusses the key issues surrounding the changing user environment and the resulting need for improved data backup and security. Additionally, it examines the critical concerns companies face as they support occasionally connected users across a distributed network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 01, 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc. November 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Select a WCM Solution by Ektron, Inc. December 2011 - (Free Research) Choosing the right Web Content Management (WCM) solution requires more than an understanding of the content management capabilities needed to meet an organization’s requirements. Content management features should be common offerings from every WCM vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jumpstart Your Windows Vista Migration With Enteo Client Lifecycle Management From FrontRange Solutions by Centennial-Software July 2008 - (Free Research) This whitepaper serves as a guideline for Vista migration projects, highlights the key challenges and cautions and outlines an ideal approach to successfully migrate to Windows Vista. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com January 2011 - (Free Research) IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Sheet: File Migration for Windows and NetApp by Peer Software January 2012 - (Free Research) This white paper introduces a new data migration solution designed specifically to ensure a smooth transition when bringing new storage online. In this paper, you'll learn today's best practices and key questions to consider before implementing new storage, and discover how this emerging migration solution can help your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reinforcing Agile Software Development in the Cloud by CollabNet October 2011 - (Free Research) This paper details how the cloud can help organizations accelerate their adoption to Agile software development, and more quickly and cost-effectively realize Agile’s numerous business benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Prime LAN Management Solution (LMS) 4.1: Overview of exciting new features that simplify the management of Borderless Networks by Cisco Systems, Inc. January 2012 - (Free Research) Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Can You Handle More Web Traffic Than You Ever Dreamed Of? You Can by CA Technologies. December 2011 - (Free Research) As businesses grow, their web traffic demands begin to multiply, many times at a pace their systems are not ready for. The cloud’s flexible environment allows your infrastructure to automatically scale as more users access your site. Read this white paper to learn how cloud computing can help you respond to change quickly and efficiently. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

5 Elements of Effective Application Performance Management by CA Technologies. June 2011 - (Free Research) Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comic Relief Goes Cloud Computing with the Help of Riverbed Technology by Riverbed Technology, Inc. November 2011 - (Free Research) Every two years, one of the biggest events in the UK fundraising calendar is Comic Relief’s Red Nose Day. In 2009 the charity implemented the Riverbed Stingray Traffic Manager to make sure its web and donation platforms could scale up to handle vast peaks of website traffic. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

PCI DSS Compliance with Riverbed Stingray Traffic Manager and Stingray Application Firewall by Riverbed Technology, Inc. January 2012 - (Free Research) PCI DSS is mandatory for any business that handles confidential cardholder data. Riverbed® Stingray™ Traffic Manager and Stingray Application Firewall Module help with many parts of the PCI DSS specification, notably the web application firewall (WAF) requirements of section 6.6. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc. November 2011 - (Free Research) Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications.  Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing Smartphone Value: A Guide for IT Admins by BlackBerry September 2011 - (Free Research) As an IT administrator what steps can you take to help your organization benefit the most from the mobile revolution? This guide offers practical, fresh ideas to help you lower costs, maximize benefits and map a strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The four rules of complete web protection by Sophos, Inc. December 2011 - (Free Research) As an IT manager you’ve always known the web is a dangerous place. But with infections growing and the demands on your time and budget rising, it’s time to revisit your strategy. This whitepaper discusses the major web threats and provides four rules to help you stay protected. When you follow them, these rules will also save you time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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