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The value of mobile and social to CRM by ComputerWeekly.com
March 16, 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.
Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.
February 14, 2011 - (Free Research) Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation
December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.
Microsoft Convergence 2012 by ComputerWeekly.com
May 01, 2012 - (Free Research) Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.
Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
Guidebook: Oracle Cloud Services by ComputerWeekly.com
May 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
Solving the Data Challenge for Real-Time Awareness and Risk Assessment: Webcast by VMware, Inc.
February 2012 - (Free Research) Real-time, global data updates have become a critical business requirement for financial-services firms. Quick reactions require near-instant access to data, risk analysis and deeper computational analysis for effective decision making. View this webcast to learn how to better manage ever-increasing data volumes and transaction rates.
Collaboration ITDC: Decision Time: Product Benefits and Tradeoffs by SearchUnifiedCommunications.com
May 2012 - (Free Research) This is the third piece in SearchUnifiedCommunications.com's three-part guide on collaboration products. This expert asset takes a deep dive into the requirements that should seal the deal in terms of final considerations when purchasing a collaboration solution.
Collaboration ITDC: RFP Technology Decisions Guide by SearchUnifiedCommunications.com
May 2012 - (Free Research) Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.
Seven Reasons You Need Predictive Analytics Today by IBM
November 2010 - (Free Research) Read this white paper to uncover why predictive analytics is becoming a necessity for companies to gain and maintain an advantage. Read on to learn how predictive analytics enables people all across your business to gain more insight, make better decisions and take more decisive actions when they matter most.
Meeting the Requirements of I/O Intensive Workloads with the Mainframe
by CA Technologies.
July 2011 - (Free Research) <p>Too often, organizations choose x86-based platforms over more cost-effective mainframe alternatives. This white paper reviews the key benefits of the mainframe and discusses the savings you can expect by using these systems to support heavy I/O applications in your Linux environment.</p>
Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Intel IT Server Sizing Tool by Dell, Inc. and Intel
April 2011 - (Free Research) This product demo allows you to enter data about your current server environment and evaluate and determine the appropriate server sizing to meet ERP requirements.
ECM Decision Processes - What IT Managers Need to Know by SAP America, Inc.
May 2012 - (Free Research) This paper discusses how different organizations tackle the issue of enterprise content management (ECM) decision making. Based on a recent AIIM survey of ECM decision makers, it offers advice for IT managers seeking to adopt a more holistic ECM strategy that incorporates the needs and requirements of various operational departments.
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