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Your search for keyword: Crm Call Sheets returned 203 results.
 
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
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Building the Contact Center of the Future by inContact
May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact
January 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
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Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation
December 2010 - (Free Research) “Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD
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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact
January 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Capturing the ICT Dividend by ComputerWeekly.com
December 2011 - (Free Research) This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas.
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Composite Information Server 6.1 Data Sheet by Composite Software
February 2012 - (Free Research) This industry leading and innovative data virtualization approach to data integration enables you to more efficiently and effectively leverage valuable data that is scattered throughout your organization.
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Data Sheet: File Sharing and Collaboration for Windows and NetApp by Peer Software
January 2012 - (Free Research) This brief paper details the challenges of traditional file sharing systems and highlights an enterprise collaboration tool that can better meet content management challenges.
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Tablets and smartphones demonstrate value for content management by Alfresco Software
May 2012 - (Free Research) This data sheet outlines the features of Alfresco's mobile offering.
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Understanding & Evaluating Mobile Printer Performance: How to Identify the Features and Factors That Set Mobile Printers Apart and Add Value in Real-world Operations by Intermec
May 2011 - (Free Research) There’s more to printer performance than what’s listed on the product spec sheet. This white paper will help identify how features and other variables impact mobile printer performance in real-world operations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ahead in the Cloud: The CSC Cloud Usage Index by CSC
March 2012 - (Free Research) Access this essential cloud usage sheet to discover key findings from a cloud computing survey. Learn more about the top reasons for adopting the cloud (mobility and cutting costs), the savings and advantages you can expect, and discover how this emerging technology can give your business a green boost by reducing energy consumption.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell ProConsult Application Migration & Management by Dell, Inc. and Microsoft
August 2010 - (Free Research) Read this data sheet to learn about Dell's application migration services that include application compatibility assessment, remediation, and expert packaging using Dell's unique, global, scalable, and cost-effective factory approach.
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Dell ProConsult Application Compatibility Factory Proof of Concept for Windows 7 by Dell, Inc. and Microsoft
August 2010 - (Free Research) Test, assess and report on Windows® 7 operating system compatibility with your application portfolio to help reduce project risk and shorten remediation and packaging timelines. Read this data sheet to learn about Dell Application Compatibility Factory (ACF-POC), which helps determine your organization's application compatibility with Windows 7.
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Maxell Storage and Duplication Systems by Maxell Corporation of America
May 2011 - (Free Research) The iVDR Storage Tower is another innovative storage solution from Maxell and its hardware partner Addonics that offers superb customization and flexibility to fit any storage application that you can ever imagine; all in a compact footprint. Check out this data sheet to learn more.
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HP Fortify on Demand - Enterprise Software Security in the Cloud by Hewlett-Packard Limited
January 2012 - (Free Research) HP Fortify on Demand is a SaaS testing solution that enables organisations to test the security of software quickly, accurately, affordably and without any software to install or manage. View this paper to get a look into how this automated on-demand service works, explore use cases, and determine if this approach is right for you.
(DATA SHEET) VIEW ABSTRACT | GO TO

Call Recording with BlackBerry Smartphones by BlackBerry
May 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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