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Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 24, 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint
May 17, 2012 - (Free Research) Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 22, 2010 - (Free Research) The tool of choice to the highly mobile workforce is the mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks
May 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Contact Zone Overview Video by Melissa Data Corp
April 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
Benefits of Cloud-Based Communications
by Interactive Intelligence, Inc.
April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
Cloud-Based Communications: Are They Right For Your Organization?
by Interactive Intelligence, Inc.
April 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
Building the Contact Center of the Future by inContact
May 2012 - (Free Research) This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
E-Zine: Business Continuity and Disaster Recovery Strategies by Dell, Inc.
April 2011 - (Free Research) This e-zine will explore the benefits and risk of relying on the cloud for disaster recovery, how virtualization technologies can keep your employees productive when a disaster occurs and why enterprise organizations are starting to shape disaster recovery strategies around mobile devices.
Seven things you can do to embrace IT Consumerization by Good Technology
March 2012 - (Free Research) Discover what IT can do to embrace consumerization - the latest IT trend. Learn how to get the best of both worlds: letting your employees pick their device of choice and the security your network needs.
Information Security Magazine - May 2012 by SearchSecurity.com
May 2012 - (Free Research) Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.
Optimizing virtual cloud infrastructures for the Efficient Enterprise by Dell, Inc. and Intel
April 2011 - (Free Research) By close collaboration on development and integration, Dell and VMware heighten IT flexibility with a comprehensive approach to data center virtualization—including innovative plug-ins to simplify management of physical devices in virtual environments.
10 Steps to a Single Customer View by Experian QAS
November 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
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