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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Riverbed Stingray Traffic Manager VA Performance on vSphere 4 by Riverbed Technology, Inc.
November 08, 2011 - (Free Research) Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
The Hidden Costs of Self-Signed SSL Certificates by Symantec Corporation
May 09, 2012 - (Free Research) Many IT professionals believe that self-signed SSL certificates can help lower security costs. Unfortunately, aside from the certificate itself, there are a number of other costs. This paper uncovers the true total cost of ownership for self-signed SSL certificates and why they are costlier and riskier than working with a trusted security vendor.
Gartner Magic Quadrant for SSL VPNs by F5 Networks
February 17, 2012 - (Free Research) Secure Sockets Layer virtual private networks compose a mature market segment, serving a variety of VPN use cases for workstations and mobile-device remote access. In this Magic Quadrant, Gartner examines the role of SSL VPNs in remote access and the state of the market.
Choosing a Cloud Hosting Provider with Confidence by Symantec Corporation
May 07, 2012 - (Free Research) <p>This paper uncovers tips for choosing a cloud hosting provider and explores where and when to use cloud solutions, specific issues enterprises should raise with hosting providers before selecting a vendor, and ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence.</p>
Vyatta Network OS for Amazon Cloud by Vyatta Inc.
April 04, 2012 - (Free Research) As organizations explore projects for Amazon cloud, they may find the constraints of Amazon’s basic network offering do not align with their network topology requirements. Discover how to overcome these limitations with Vyatta Network OS that delivers advanced network security and connectivity functionality.
Compare and Contrast SPB and TRILL by Avaya
November 01, 2011 - (Free Research) With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.
Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems
Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.
The Evolving Threat Landscape by Juniper Networks, Inc.
September 02, 2011 - (Free Research) This paper surveys emerging threats, profiles theirhighly organized perpetrators, and reviews some of the revolutionary technologies that make these attacks so persistent and effective.
Virtual Firewall and Secure Access Gateway by Vyatta Inc.
April 04, 2012 - (Free Research) Virtual data centers must adhere to the same information security requirements physical data centers including, security posture, compliance, threat awareness and mitigation and more. View this resource to uncover how to meet these needs with a multi-layer security approach.
Vyatta Network OS - Version VC6.3 by Vyatta Inc.
February 24, 2011 - (Free Research) Vyatta provides softwarebased networking and security software that uniquely satisfies emerging IT architectures that are leveraging virtualization, multi-core server platforms and cloud computing models. The Vyatta Network OS includes:Dynamic Routing (BGP, OSPF, RIP) Stateful Firewall IPSec VPN Intrusion Prevention SSL OpenVPN Secure Web Filtering
Where Does Your Project Fit on the Managed File Transfer Maturity Model? by Ipswitch File Transfer
February 21, 2011 - (Free Research) This paper presents the MFT Maturity Model tool to help guide your evaluations, both of your project, as well as of vendors and solutions. This tool will help you best gauge the maturity and sophistication of your project so you can choose the solution and vendor that mostly closely aligns with your requirements.
Comparing VMware Zimbra with Leading Email and Collaboration Platforms by VMware, Inc.
December 01, 2011 - (Free Research) Navigating the email platform selection process can be a complex undertaking for IT professionals. This white paper takes a closer look at the messaging landscape and discusses key factors you cannot afford to overlook when deciding on an offering for your business.
The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks
May 23, 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.
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