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Virtualization Management and Standardizing The Delivery of VMs by Dell, Inc. and Intel October 10, 2011 - (Free Research) This expert presentation transcript describes one organization's approach to virtualization management, its primary drivers, and key components. Discover your various options for reclaiming resources and explore the benefits of standardizing around the delivery of VMs. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Time, Tasks, and Tools Required for Optimal Data Center Efficiency by Dell, Inc. and Intel September 23, 2011 - (Free Research) Increasing data center efficiency is always the end goal for IT managers. Find out which criteria your management software tools need to have to reduce the time and tasks required to increase the efficiency of your overall IT infrastructure. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Centralized Management of Physical and Virtual Resources for Increased IT Flexibility by Dell, Inc. and Intel October 14, 2011 - (Free Research) This white paper provides insight into the sources of IT complexity and reveals the limitations of many existing tools designed to break down data center silos. Discover an infrastructure management technology that overcomes these limitations by simplifying server provisioning, reclaiming overprovisioned resources, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 29, 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ePlus Enterprise Cloud - Your On-Ramp to Cloud Computing by ePlus Technology February 10, 2012 - (Free Research) With private cloud, businesses are able to offer scalable, on-demand self-service while reducing operational complexity and total cost of ownership. Discover how businesses can take advantage of seasoned cloud providers accelerate and tailor their cloud deployment to their specific needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 24, 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Things You Should Know About SharePoint 2010 by Global Knowledge November 19, 2010 - (Free Research) This paper examines how your organization can benefit from the new version of SharePoint. Whether you are an end-user who wants faster queries and easier editing options; or an administrator who wants leverage when working with developers, an upgrade to the new version of SharePoint will definitely reap dividends. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-mail and File Archiving:  Benefits, Vendor Selection Criteria, and Best Practices by Dell, Inc. July 21, 2011 - (Free Research) An e-discovery preparedness partnership between legal, IT, human resources and records teams can quickly identify basic information management approaches, and then implement those approaches to help dramatically cut storage requirements, costs and risk. (TRANSCRIPT) VIEW ABSTRACT | GO TO

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Duncan & Craig LLP: Law firm tracks more billable time using application for the BlackBerry solution by BlackBerry September 2011 - (Free Research) Access this case study to see how Lawyers at Duncan & Craig LLP expanded their use of BlackBerry® smartphones beyond daily communications to track the time spent on the phone or sending emails to clients for billing purposes. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Activity based working: The Hybrid Organisation: Buildings by ComputerWeekly.com June 2010 - (Free Research) The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this paper. Work, in the future, will only be a verb. It is becoming a process, not a place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How IT can work with the gadget-conscious Generation Y by ComputerWeekly.com October 2010 - (Free Research) Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Debunking Security Concerns with Hosted Call Centers by inContact September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Privileged Account Access Management: Why Sudo Is No Longer Enough by FoxT February 2011 - (Free Research) The new privileged access management solutions available on the market today provide highly efficient and effective alternatives to sudo. Using these modern approaches, you will be able to reduce the risk of insider fraud, streamline regulatory compliance, and greatly reduce the effort required to administer your server estates. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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