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Your search for keyword: Balancing Customer Service returned 1668 results.
 
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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact
January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel
March 13, 2012 - (Free Research) This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®
April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra
December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact
January 10, 2011 - (Free Research) Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the customer experience with technology by OpenText
March 27, 2012 - (Free Research) In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
(EGUIDE) VIEW ABSTRACT | GO TO

Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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Top Ten Reasons to Embrace Workshifting by Citrix
November 03, 2011 - (Free Research) With an increased demand for dynamic computing accessibility, pressure on your infrastructure is mounting. Fortunately, desktop virtualization provides a method for meeting these demands. Learn about workshifting, a new approach to end-user computing resulting from the advantages of desktop virtualization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WebSphere DataPower Integration Blade XI50B by IBM
April 12, 2012 - (Free Research) Read this paper to learn about WebSphere DataPower Integration Blade XI50B, a specialized, high-performance hardware appliance that can empower you t improve competitiveness by helping to strengthen business connectivity with partners and customers, and between internal organizations, add specialized connectivity, integration and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT matters again by ComputerWeekly.com
December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.
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Podcast: Lowering costs and risks in a data exploding world by IBM
May 10, 2012 - (Free Research) Listen to this podcast and learn about IBM InfoSphere Optim Data Growth for the System z platform that can turn chaos into a set of controlled processes. Discover its ability to store, manage, process and secure vast amounts of data, preventing you from re-architecting your information management solution.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

CIC Shorts: Greater IT Insight Through Balanced Quality Assurance by SERENA Software, Inc.
April 30, 2012 - (Free Research) <p>Read this white paper to learn what it takes to initiate a balanced and direct approach to testing and QA throughout the application lifecycle. Effective management will lead to better IT insight, happier clients, and reduced costs.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TESTING FOR PEAK PERFORMANCE white paper How cloud-based testing ensures that your applications can handle peak demand by Micro Focus
April 20, 2012 - (Free Research) <p>While many organizations rely on peak-load testing to ensure optimal application performance, balancing infrastructure costs and testing needs can be very challenging. This white paper introduces a new approach to application testing -- the cloud. Learn more about cloud-based application testing and review the key benefits it offers.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG, an IBM Company
April 2008 - (Free Research) This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lowering costs and risks in a data exploding world by IBM
May 2012 - (Free Research) Watch this webcast and learn about an information management system that can turn chaos into a set of managed processes. More than 95% of Fortune 1000 companies store their data on this platform because of its ability to store, manage, process and secure vast amounts of data without having to re-architect your information management solution.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Architectural Strategies for Cloud Computing by Oracle Corporation
December 2010 - (Free Research) This paper explains how cloud computing is now also evolving in a private variant whereby enterprises set up cloud-like, centralized shared infrastructure with automated capacity adjustment that internal departmental “customers” utilize in a self-service manner. Realization of efficiency, performance, and agility benefits is reinforcing this trend.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Continuous Monitoring: Responding to New Threats in More Complex IT Environments by Tripwire, Inc.
February 2012 - (Free Research) Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Serious About SOA Governance: A Five-Step Action Plan for Architects by Oracle Corporation
August 2008 - (Free Research) Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends on it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Warning Signs that Your ERP System is Killing Your Business by Plex Systems
April 2009 - (Free Research) This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
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Hardware Load Balancing for Optimal Microsoft Exchange Server 2010 Performance by F5 Networks
February 2012 - (Free Research) Microsoft Exchange Server 2010 offers improved support scalability, reliability, and availability, but its changes do impact existing installations. Learn how to make a smooth transition and optimize performance based on Microsoft recommendations for highly available deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DataNAS XP by Excel Meridian Data, Inc.
The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses. 
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Elastic Load-Balancing with VMware: Webcast by VMware, Inc.
February 2012 - (Free Research) How do you manage performance for apps with 100 to 500 users and no budget for the extra servers to handle random load spikes? With elastic load balancing. View this webcast to learn how to cost-effectively run your applications & balance your load across virtual machines.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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