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Cloud Computing for the Call Center: The Next Revolution by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) by Global Knowledge February 10, 2009 - (Free Research) The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automatic Service Migration in WebLogic Server by Oracle Corporation July 01, 2008 - (Free Research) View this whitepaper and learn how Oracle WebLogic Server 10.3 adds support to the WLS Clustering infrastructure by eliminating the need for human intervention through the use of automatic migration.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP) GO TO DETAILED REPORT

City of Ulm Case Study by Centennial-Software July 2008 - (Free Research) The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Jumpstart Your Windows Vista Migration With Enteo Client Lifecycle Management From FrontRange Solutions by Centennial-Software July 2008 - (Free Research) This whitepaper serves as a guideline for Vista migration projects, highlights the key challenges and cautions and outlines an ideal approach to successfully migrate to Windows Vista. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Desktop Management: Getting It Right by CA Technologies. September 2008 - (Free Research) Effective Desktop Management begins with knowing what you have to manage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

VMware vSphere simplifies management of Cloud services for IT by Dell and VMware February 2012 - (Free Research) VMware vSphere enables IT management to support their virtualization and cloud computing initiatives with automated, intelligent processes such as automatic load balancing, auto deploy and more. Discover how vSphere can provide unprecedented scalability and uptime for mission-critical applications, along with comprehensive security. (VIDEO) VIEW ABSTRACT | GO TO

Debunking Security Concerns with Hosted Call Centers by inContact September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge September 2011 - (Free Research) Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

SecurStor 12000/16000 RAID by Excel Meridian Data, Inc. SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Avoid Meetings - or at Least the Unproductive Ones by Global Knowledge Network, Inc. July 2004 - (Free Research) We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Dynamic Virtual Client Computing with Intel® vPro™ Technology by Dell, Inc. and Intel December 2008 - (Free Research) In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways Dell Compellent Optimizes VMware Server Virtualization by Dell Compellent March 2009 - (Free Research) As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Dell Compellent Optimizes VMware Server Virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways Dell Compellent Optimizes VMware Server Virtualization by Dell Compellent August 2011 - (Free Research) This white paper discusses 7 ways that using VMware and the Dell Compellent SAN together can compound the benefits of virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle WebLogic Suite 11g Technical by Oracle Corporation July 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile banking strategies - maximise your revenues by ComputerWeekly.com December 2010 - (Free Research) Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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