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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
CBS E-Book: The Most Complete and Integrated Virtualization by Oracle Corporation
April 14, 2011 - (Free Research) View this E-Book to learn how the most complete and integrated virtualization solution can provide end-to-end visibility, management and control to lower costs and transform your business.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
SecurStor 2500 RAID by Excel Meridian Data, Inc.
SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Advanced Authentication Goes Mainstream: Remote and Mobile Users are the Norm by CA Technologies.
May 15, 2012 - (Free Research) As users demand more remote access using a variety of endpoints, organizations must implement advanced authentication solutions to ensure the protection of their business. This webcast explores the importance of implementing risk appropriate, multi-layered authentication, and the key factors to consider when selecting an approach.
The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company
September 01, 2011 - (Free Research) Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Advancing Virtualization While Preparing for the Cloud by Dell, Inc. and Intel
August 24, 2011 - (Free Research) This white paper offers exclusive advice to help organizations incorporate virtualization into their IT environments and ensure that this new IT model delivers on its promise to simplify the infrastructure. Discover tools to advance your virtualization initiative and help you prepare for cloud computing.
Advanced Case Management for Smarter Energy and Utilities by IBM
October 23, 2010 - (Free Research) <p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>
Learn How Security Intelligence Can Help Combat Wikileaks, Stuxnet and Advanced Threats by Q1 Labs
April 13, 2012 - (Free Research) <p>The emergence of WikiLeaks and Stuxnet have highlighted the need for a more proactive approach to counter advanced threats and detect anomalous behavior. In this webcast, uncover how organizations are using security intelligence platforms to identify emerging threats based on context and situational awareness.</p>
Oracle Advanced Security with Oracle Database 11g Release 2 by Oracle Corporation
October 31, 2010 - (Free Research) This white paper examines how Oracle Advanced Security provides transparent, standards-based security that protects data through data-at-rest encryption, network encryption, and strong authentication services.
Getting Ahead of Advanced Threats - Achieving Intelligence-Driven Security by RSA, The Security Division of EMC
March 07, 2012 - (Free Research) With today’s advancing threat landscape, traditional approaches to information security are no longer enough. Instead organizations need to take an intelligence-driven approach to more effectively detect and mitigate cyber attacks. View now to explore the growing need for intelligence-driven security and uncover a 6-step approach for achieving it.
Oracle Advanced Security with Oracle Database 11g Release 2 by Oracle Corporation
October 31, 2010 - (Free Research) This white paper examines how Oracle Advanced Security provides transparent, standards-based security that protects data through data-at-rest encryption, network encryption, and strong authentication services.
Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Dell DX Object Storage Platform-Remote Replication Configuration by Dell, Inc.
April 27, 2011 - (Free Research) The target audience for this white paper is advanced DX Storage administrators and support teams. It is meant to provide instructions on advanced configuration of asynchronous remote replication through these configuration files.
Dell Advanced Infrastructure Manager: Ease virtualization deployment by Dell, Inc. and Intel
April 26, 2011 - (Free Research) Many people are seeking the flexibility, consolidation and utilization benefits of virtualization, but find themselves deterred by the technology's limitations and challenges. In this white paper, find out why the potential benefits of a virtualized server deployment are huge.
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