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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
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Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc.
November 04, 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management by Nimsoft, Inc.
November 04, 2009 - (Free Research) For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Configuration Management: Creating a functional CMDB is achievable in your lifetime by Numara Software
February 19, 2009 - (Free Research) In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Change Management: Reduce the Chaos by Taking Control by Numara Software
February 19, 2009 - (Free Research) This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL for the Real World by Numara Software
January 06, 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Healthcare solutions: Keeping your Data and Network Regulatory Compliant by Dorado Software
November 04, 2009 - (Free Research) Learn how to expand your IT network and stay compliant. In this webcast see how you can improve network diagnostics, automate remediation, improve physician productivity and ER treatment times, streamline the HIPAA auditing process, boost clinician satisfaction, and much more -- all through one console.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Get More Virtual with Dell and VMware vSphere by Dell, Inc.
June 09, 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Advance Your SAP Services: What Atos Origin Can Do For You by Atos Origin
November 04, 2009 - (Free Research) Atos Origin provides end-to-end SAP solutions for mid-to large-size organizations around the world - from core SAP implementations to supply chain management to upgrades and custom development. With a wealth of experience across all industries, we are among the world's most successful SAP specialists.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin
November 04, 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

I Can Do It eKIT by IBM
October 01, 2009 - (Free Research) Register Now to take advantage of this complimentary collection of resources to discover how IBM Rational Software may cut your maintenance cost and give you the flexibility to transform your business with assets you already have without spending a fortune.
(PRODUCT OVERVIEW) GO TO

vSphere Virtual Infrastructure Business Ready Solutions for the R610 and R710 PowerEdge Servers by Dell, Inc. and Intel
July 01, 2009 - (Free Research) This white paper presents a sample Dell solution -- using the Dell R610 and R710 PowerEdge Servers (powered by Intel® Xeon® processor 5500 Series) -- designed to tolerate faults at multiple infrastructure layers to provide maximum level of availability for the virtual infrastructure.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company
October 08, 2008 - (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit by Dell, Inc. and Intel
May 27, 2009 - (Free Research) In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Virtualization, Cloud Computing and the IT Service Catalog by newScale, Inc.
October 29, 2009 - (Free Research) In this webcast, learn about an IT service catalog that will help you achieve virtualization benefits like cost savings and IT agility. Discover a new operating model that enables effective virtualization and cloud computing management. Learn how IT can become more cloud-like and explore how to pave the way for an internal cloud.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Center Projects: System Planning by APC
February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud computing 101 by Platform Computing Corporation
October 2009 - (Free Research) Tune into this podcast for expert insight into the impact of cloud computing on your IT infrastructure. Hear from cloud computing expert, Jeff Kaplan, as he explains the basic pressures driving cloud computing. Learn about Amazon's influence on the cloud market and discover the 3 elements that attract enterprises to the cloud.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance by Shavlik Technologies
July 2009 - (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The CIO's Guide to Unix Migration by Dell, Inc. and Intel
September 2009 - (Free Research) In this podcast, expert Carey Dietert discusses how CIO's are reevaluating current infrastructures to determine whether a new alternative is the way to go including the changes incumbents in the Unix space especially Sun with the upcoming purchase from Oracle.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP
October 2009 - (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
(EBOOK) VIEW ABSTRACT | GO TO

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM
April 2009 - (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhancing Virtualization Performance with VMware VStorage by Dell, Inc.
June 2009 - (Free Research) VMware® vSphere™ is the industry's first private cloud operating system that provides a comprehensive framework from which Dell can help deliver enhanced virtualization capabilities to clients.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing a Dynamic Infrastructure by IBM
June 2009 - (Free Research) This white paper describes how security that is built into a dynamic infrastructure can mitigate risks, enabling agility, secure collaboration, and business transformation. The IBM Security Framework and lifecycle approach can help address changing business requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook - Chapter 4: Pay-Per-Use in the Cloud – Cutting Infrastructure Costs by SearchCloudComputing.com
September 2009 - (Free Research) Buying Infrastructure as a Service is a mouth-watering prospect for CIOs and IT departments eager to drive down costs and speed up provisioning. But once IT is outsourced, keeping control of it is a major challenge.
(EBOOK) VIEW ABSTRACT | GO TO

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