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IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software.
July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Take Sales to the Next Level with Information OnDemand by Business Objects
May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities.
City of Nanaimo - Technical Case Study by BlackBerry
April 2008 - (Free Research) The City of Nanaimo wanted to update its wireless inspection process with a solution that offered inspectors more features, including a simpler way to remotely print inspections while at job sites. They turned to a blackberry solution.
CRM for the Professional on the Go by BlackBerry
March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might
have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.
A Closer Look at SaaS Purchasing Behaviors and Attitudes by Citrix Online - GotoMyPC
July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…
Mobile Networking: All Data Is Not Equal by Intermec
June 2008 - (Free Research) The success of mobile computing is based on the ability to accurately capture and share data electronically and to enforce a method of data collection that consistently meets the business needs of the organization.
Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM.
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.
When Hot’s Not: Lead Scoring for Better Results by Vtrenz, Inc
June 2008 - (Free Research) This white paper reveals the power that a comprehensive lead-scoring model can deliver, and help you understand the key considerations necessary to arrive at an accurate and reliable lead score.
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